Very "bitty" performance
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Very "bitty" performance
25-10-2016 8:22 AM
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When it's working well I can happily watch NowTV whilst using my phone/laptop and the router definitely isn't dropping so I have no idea where the problem is. Any ideas?
Also, what's up with customer service. I was a PN customer from over 10 years ago who recently returned (as I was forced into a TalkTalk contract that my gf was on!) and it seems impossible to get through on the phone. Used to be no more than a 5-10 min wait at most and now it's a minimum of 45 mins? Is there a best time to call?
Re: Very "bitty" performance
25-10-2016 8:37 AM
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Hi. Can you check if you're getting packet loss? I and a number of others are having this issue.
I agree with the customer service. I've been with them for a long time (was with Metronet) and the service has declined significantly.
Re: Very "bitty" performance
25-10-2016 8:52 AM
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Re: Very "bitty" performance
25-10-2016 9:11 AM
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ok good luck
Re: Very "bitty" performance
27-10-2016 8:21 AM
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Re: Very "bitty" performance
27-10-2016 8:57 PM
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Did you get a ticket raised?
Re: Very "bitty" performance
27-10-2016 9:50 PM
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Re: Very "bitty" performance
29-10-2016 8:01 AM
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I've had it a few times this morning, the connection doesn't physically drop as far as I can tell but the packet loss is enough to interrupt the connection temporarily.
Re: Very "bitty" performance
30-10-2016 12:06 PM
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It's a lot better for me - just monitoring now and I've had one lot in the last 10 mins. Unfortuately the program I'm using to monitor has finished it's free trial, so can't go back to see where it lost the connection.
Re: Very "bitty" performance
02-11-2016 11:02 PM
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So why is this? Why is it consistently early morning or late evening? The ticket only shows the drops but doesn't show the consistent issues with packet loss which obviously cause a disruption in the connection.
I'm not happy to close the ticket yet just because the timings of the drops are so similar so indicate there is an issue around those times.
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