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Very poor connection

danielwilcock92
Hooked
Posts: 5
Registered: 23-09-2016

Very poor connection

Hi am experiencing a very poor connection from my laptop to the wi-fi, I can only receive one bar on the connection and sometimies dropping out completely, even though there are no other devices connected to the wi-fi and I am no more than a meter away from my router.

My router is plugged into the master socket and have checked all lead and phone line working.
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Very poor connection

Hey,

It might be worth changing your Wireless Channel, we've got a Support Guide/Video which talks you through how you can do that: https://www.plus.net/help/broadband/router-user-guides/ under the "How do I change my wi-fi settings?"

Chris Pettitt
Cloud Environments Engineer
danielwilcock92
Hooked
Posts: 5
Registered: 23-09-2016

Re: Very poor connection

This is the other issue I am having, I can get onto my routers home page but I am unable to click on any of the tabs at the top, like the page is froze
danielwilcock92
Hooked
Posts: 5
Registered: 23-09-2016

Re: Very poor connection

I have now managed to change my router Channel but I am still experiencing poor signal, still receiving one bar on my laptop
Community Veteran
Posts: 1,549
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: Very poor connection

Which router do you have?

It may be worth downloading a WiFi Analyser such as 'inSSIDer' to see if your signal is being blocked out from other nearby routers.

Also if its a Hub 1 you have separating the 2.4 and 5Ghz services can help. Finally, are you seeing stronger signals from other WiFi services on your laptop, could your laptop have a problem?

danielwilcock92
Hooked
Posts: 5
Registered: 23-09-2016

Re: Very poor connection

I have the 2704n router and running standard broadband. I have used a wifi analyser to determain the best router channel but seems no change.

There is no issue with the laptop as it is 2 weeks old and have connected it to different wi-fi networks and received full signal with no problems
hitchhiker43
Aspiring Pro
Posts: 171
Thanks: 20
Fixes: 4
Registered: 06-07-2016

Re: Very poor connection

try this thread https://community.plus.net/t5/Broadband/Internet-page-request-timed-out/td-p/1372233 people seem to be having issues with windows 10 at the moment! Personally I stick to the last known working windows...xp haha

Tp-link W8960n on longgggggggg line!