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Very low profile despite good stats
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- Re: Very low profile despite good stats
Very low profile despite good stats
25-12-2014 5:37 PM
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The profile seems set to the lowest level even though it used to give good throughput and the noise margin is huge:
1. Router stats show:
[tt]--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/38
DSL Status: Showtime
DSL Mode: ADSL2+
DSL Channel:
DSL Upstream Rate: 1152 Kbps
DSL Downstream Rate: 283 Kbps
Down up
DSL Noise Margin: 34.8 dB 6.4 dB
DSL Attenuation: 28.5 dB 13.7 dB
DSL Transmit Power: 0.0 dBm 12.4 dBm[/tt]
2. speedtest shows 181 kbps downstream (!) and 916 kbps upstream. The detail from the BT one gives:
"Best Effort Test: - provides background information.
...
download speed achieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upstream Test: - provides background information.
...
Upload speed achieved during the test was - 0.98Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time."
3. From plusnet: "Estimated line speed: There's no speed estimate currently held on your account. Current line speed:0.2 Mb "
My relatives used to only switch the modem on when using it, but I have left it on (apart from occasional reboot) during the last 48 hours. Is this enough to let the profile increase after a few days or is there something else we can do to encourage this to happen?
I have raised a question in the plusnet Help Assistant (96680746), but I expect they have few (if any?) staff and many queries over the holiday.
Thanks
damar (plusnet account name)
1. Router stats show:
[tt]--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/38
DSL Status: Showtime
DSL Mode: ADSL2+
DSL Channel:
DSL Upstream Rate: 1152 Kbps
DSL Downstream Rate: 283 Kbps
Down up
DSL Noise Margin: 34.8 dB 6.4 dB
DSL Attenuation: 28.5 dB 13.7 dB
DSL Transmit Power: 0.0 dBm 12.4 dBm[/tt]
2. speedtest shows 181 kbps downstream (!) and 916 kbps upstream. The detail from the BT one gives:
"Best Effort Test: - provides background information.
...
download speed achieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upstream Test: - provides background information.
...
Upload speed achieved during the test was - 0.98Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time."
3. From plusnet: "Estimated line speed: There's no speed estimate currently held on your account. Current line speed:0.2 Mb "
My relatives used to only switch the modem on when using it, but I have left it on (apart from occasional reboot) during the last 48 hours. Is this enough to let the profile increase after a few days or is there something else we can do to encourage this to happen?
I have raised a question in the plusnet Help Assistant (96680746), but I expect they have few (if any?) staff and many queries over the holiday.
Thanks
damar (plusnet account name)
Message 1 of 7
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Re: Very low profile despite good stats
25-12-2014 5:57 PM
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If it matters, I think it is a 21CN line.
Message 2 of 7
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Re: Very low profile despite good stats
25-12-2014 9:59 PM
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It is 21CN based on the upstream rate, however the downstream is severely banded, possibly a side-effect of the relatives powering off the modem when not in use. It could well be that the profile has stuck, and this needs a SNR reset. May be the best thing to do would be to raise a fault here. If you can, point to this thread and suggest a SNR reset.
Message 3 of 7
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Re: Very low profile despite good stats
26-12-2014 4:49 PM
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Deleted - not relevant
Message 4 of 7
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Re: Very low profile despite good stats
27-12-2014 8:37 PM
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Does anyone know what hours/days customer services are open over the holiday?
I asked a question on the 23rd and have updated it once or twice since and it still says:
I asked a question on the 23rd and have updated it once or twice since and it still says:
Quote You currently have 1 open question
Date raised Question ID Status
23 Dec 2014 96680746 Awaiting support team answer
Message 5 of 7
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Re: Very low profile despite good stats
27-12-2014 9:35 PM
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and every time you update it - it goes to the back of the queue
Message 6 of 7
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Re: Very low profile despite good stats
29-12-2014 12:06 PM
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I see that one of my colleagues removed the banding on your line and it's now syncing at over 16000 again. Hopefully you're not seeing any issues now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 7
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- Re: Very low profile despite good stats