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Very low broadband speeds.

garethphillips
Newbie
Posts: 2
Registered: 11-11-2016

Very low broadband speeds.

Hi guys, I've been having what I regard as being low BB speeds for weeks now. Acheiving about 2.5 download speed at best but running at 1.9mps most of the time. I've turned all devices off apart from laptop and don't have a phone connected. There is nothing close to my wifi box which is connected straight to main BT box. My mother lives in the next street and is with BT and is regularly getting 5-7mps. Is there anything else I can do,apart from switching to BT Sad

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Very low broadband speeds.

Our tests are showing a external fault on the line which is most likely the cause.

I'll get that raised for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
garethphillips
Newbie
Posts: 2
Registered: 11-11-2016

Re: Very low broadband speeds.

Thank you Matthew thats appreciated.

Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: Very low broadband speeds.

The estimated response from Openreach is Tuesday on this, so we should get more info after that date

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team