Very low broadband speed over the past 7 days

[#1]

I currently have an appalling 0.4mb speed . Over the past 7 days the service has been either disconnected (perhaps due to planned maintenance) or very low. My username is armanes 

[#2]

Hello armanes,

I totally agree with your comment, except I have had this exact problem for 3 - 4 weeks, particularly evenings, and have filled in numerous surveys highlighting my concerns - but no response or improvement. It can only be called ABYSMAL- you pay your money but receive a service not worth a penny. My username is jonc1

[#3]

I would advise raising a broadband fault at faults.plus.net

James

[#4]

Thanks James, but I don't expect much action.

jonc1

[#5 · Accepted solution]

@armanes

I can see this was reported as a phone fault and we've been advised that an engineer has resolved a fault in the network external to your premises. As that's now showing as resolved, I've reset your broadband line and you should be getting back to your normal speeds, if it's still low try a single disconnect/reconnect of the router.

[#6]

@jonc1

Looking at your line, with the exception of Thursday it's been extremely stable:

Testing your line is showing the sync rate is exactly where we'd expect this to be based on your estimates:

	Upstream DSL Link Information	Downstream DSL Link Information
Loop Loss:	22.1	39.5
SNR Margin:	6.0	6.6
Errored Seconds:	0	3
HEC Errors:	0
Cell Count:	92202	196588
Speed:	1207	7027

ADSL Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	Availability Date		Left in Jumper
WBC ADSL 2+	Up to 6		--		4 to 8	Available	--	--

I can see you started raising a fault, but not all the questions were answered. If you're getting evening slowdowns I'd advise reporting a fault and completing all the questions at https://faults.plus.net