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Very low broadband speed over the past 7 days

FIXED
armanes
Newbie
Posts: 3
Thanks: 2
Registered: 16-10-2016

Very low broadband speed over the past 7 days

I currently have an appalling 0.4mb speed . Over the past 7 days the service has been either disconnected (perhaps due to planned maintenance) or very low. My username is armanes 

5 REPLIES
jonc1
Newbie
Posts: 4
Thanks: 1
Registered: 16-10-2016

Re: Very low broadband speed over the past 7 days

Hello armanes,

I totally agree with your comment, except I have had this exact problem for 3 - 4 weeks, particularly evenings, and have filled in numerous surveys highlighting my concerns - but no response or improvement. It can only be called ABYSMAL- you pay your money but receive a service not worth a penny. My username is jonc1

geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Very low broadband speed over the past 7 days

I would advise raising a broadband fault at faults.plus.net

James

jonc1
Newbie
Posts: 4
Thanks: 1
Registered: 16-10-2016

Re: Very low broadband speed over the past 7 days

Thanks James, but I don't expect much action.

jonc1

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Very low broadband speed over the past 7 days

Fix

@armanes

I can see this was reported as a phone fault and we've been advised that an engineer has resolved a fault in the network external to your premises. As that's now showing as resolved, I've reset your broadband line and you should be getting back to your normal speeds, if it's still low try a single disconnect/reconnect of the router.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Very low broadband speed over the past 7 days

@jonc1

 

Looking at your line, with the exception of Thursday it's been extremely stable:

 
Testing your line is showing the sync rate is exactly where we'd expect this to be based on your estimates:
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 22.1 39.5
SNR Margin: 6.0 6.6
Errored Seconds: 0 3
HEC Errors: 0  
Cell Count: 92202 196588
Speed: 1207 7027
 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+ Up to 6 -- 4 to 8 Available -- --

 

I can see you started raising a fault, but not all the questions were answered. If you're getting evening slowdowns I'd advise reporting a fault and completing all the questions at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff