Very low broadband speed over the past 7 days
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- Re: Very low broadband speed over the past 7 days
16-10-2016 12:21 PM
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I currently have an appalling 0.4mb speed . Over the past 7 days the service has been either disconnected (perhaps due to planned maintenance) or very low. My username is armanes
Fixed! Go to the fix.
Re: Very low broadband speed over the past 7 days
16-10-2016 2:15 PM
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Hello armanes,
I totally agree with your comment, except I have had this exact problem for 3 - 4 weeks, particularly evenings, and have filled in numerous surveys highlighting my concerns - but no response or improvement. It can only be called ABYSMAL- you pay your money but receive a service not worth a penny. My username is jonc1
Re: Very low broadband speed over the past 7 days
16-10-2016 3:17 PM
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I would advise raising a broadband fault at faults.plus.net
James
Re: Very low broadband speed over the past 7 days
16-10-2016 3:31 PM
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Thanks James, but I don't expect much action.
jonc1
18-10-2016 2:19 PM
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I can see this was reported as a phone fault and we've been advised that an engineer has resolved a fault in the network external to your premises. As that's now showing as resolved, I've reset your broadband line and you should be getting back to your normal speeds, if it's still low try a single disconnect/reconnect of the router.
Re: Very low broadband speed over the past 7 days
18-10-2016 2:28 PM
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Looking at your line, with the exception of Thursday it's been extremely stable:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 22.1 | 39.5 |
SNR Margin: | 6.0 | 6.6 |
Errored Seconds: | 0 | 3 |
HEC Errors: | 0 | |
Cell Count: | 92202 | 196588 |
Speed: | 1207 | 7027 |
ADSL Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|
WBC ADSL 2+ | Up to 6 | -- | 4 to 8 | Available | -- | -- |
I can see you started raising a fault, but not all the questions were answered. If you're getting evening slowdowns I'd advise reporting a fault and completing all the questions at https://faults.plus.net
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