Very high noise margin and low speed!
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Very high noise margin and low speed!
15-12-2016 9:54 PM
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Re: Very high noise margin and low speed!
16-12-2016 9:08 PM
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Re: Very high noise margin and low speed!
17-12-2016 6:13 AM
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What are your full ADSL stats?
Without being able to see them, I'm guessing that you've been accidentally provisioned on a fixed rate 1Mb service, and your line speed will not change until Plusnet fix that.
Re: Very high noise margin and low speed!
17-12-2016 9:14 AM
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Re: Very high noise margin and low speed!
17-12-2016 9:21 AM
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Mostly the upstream speed, 288k upstream is associated with the fixed rate 1Mb service, as is the 1152k downstream speed.
You can report a fault online at https://faults.plus.net although it may take a few working days for someone in the faults team to look at it. Usually it doesn't take too long for a Plusnet staff member to spot a forum thread.
Re: Very high noise margin and low speed!
17-12-2016 9:48 AM
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Re: Very high noise margin and low speed!
17-12-2016 10:07 AM
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They have not provided you with the service you've contracted for - make sure they give you a full refund up to the time they provision your line correctly!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Very high noise margin and low speed!
19-12-2016 12:28 PM
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Thanks for getting in touch, I'm sorry for the problems with the order. I can see that this should be corrected now and I've replied to the open support ticket on your account.
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- Re: Very high noise margin and low speed!