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Very good connection has gone south

Luzern
Pro
Posts: 2,840
Thanks: 225
Fixes: 2
Registered: 31-07-2007

Very good connection has gone south

For more than a year my router has syncd in the high 7Ks kbps @  3 dB margin and 47 dB attenuation, However within the last six or so weeks I have been lucky to achieve 6000 kbps, what ever the target noise margin, but upstream sync is substantially higher than before. Noise margins for down and up streams used to be stronger on the up by say 3 dB.  Now the differential is much reduced to ~1 dB.

If and when a staff member is about , could he, please, have a look at me from the Plusnet end.

 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
21 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Very good connection has gone south

Sorry to hear you're having speed problems.

Testing your broadband service is showing it banded at 6 Mb/s...

Profile Info: WBC 3M - 6M Medium delay (INP 2) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+)

Likely caused by the historic drops in your connection...

 

Testing your line isn't identifying any problems. I've removed the banding now, and the sync speed has crept up to about 6.1 Mb/s which is unfortunately within your estimates.

 

If the drops continue we could possibly raise a fault based on that.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Luzern
Pro
Posts: 2,840
Thanks: 225
Fixes: 2
Registered: 31-07-2007

Re: Very good connection has gone south

@Gandalf Thank you. I think I did say in my OP that hitherto I had been working to a 3 dB noise margin. My Billion 8800Nl router does permit me to tweak the noise margin.

 

How long would you suggest I wait before gradually dropping the target down?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Very good connection has gone south

Perhaps leave it a few days and if the connection remains stable you could try dropping the noise margin down to 3db and then see how your connection fares.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Luzern
Pro
Posts: 2,840
Thanks: 225
Fixes: 2
Registered: 31-07-2007

Re: Very good connection has gone south

Please, can you have another look at my connection? Something is definitely awry from the time a few months ago, when could work on 3dB margin and approaching 8000kbps sync even interleaved. Now that’s impossible, but I’ve been put on fast path!

 

At around 6 p.m on 27 June, I got around to running router from test socket by wi-fi, the distance and situation between router and computer being long and problematic for Ethernet.

On seeing a rise in sync to 6700 from 5400 kbps, I thought my wiring is suspect, but within the hour it had dropped back to 5380. Then through 28th it was much the same with sync and SNRm fluctuations from high to -2 dB, though connection seemed to hold more or less, but with some drops.

Smileys below are a mystery!

Come this morning, it was hell on steroids getting a connection. This is the log from a monitoring application:

 29 Jun 2017 08:13:19       Configuration files stored in C:\Users\GordonE\***-6.0.2\

29 Jun 2017 08:13:19       The configured modem/router is Billion 8800NL

29 Jun 2017 08:13:19       Snapshot folder is C:\Users\G***E\AppData\Local\***\***\

29 Jun 2017 08:13:22       Recording started

29 Jun 2017 08:13:25       Unable to login to modem/router

 

29 Jun 2017 08:15:25       Unable to login to modem/router

29 Jun 2017 08:17:25       Unable to collect stats 3 or more times in succession

29 Jun 2017 08:17:25       Unable to login to modem/router

29 Jun 2017 08:19:25       Unable to login to modem/router

29 Jun 2017 08:21:25       Unable to login to modem/router

29 Jun 2017 08:23:25       Unable to login to modem/router

29 Jun 2017 08:23:52       Unable to login to modem/router

29 Jun 2017 08:25:52       Unable to login to modem/router

29 Jun 2017 08:27:52       Unable to collect stats 3 or more times in succession

29 Jun 2017 08:27:52       Unable to login to modem/router

29 Jun 2017 08:29:52       Unable to login to modem/router

29 Jun 2017 08:31:52       Unable to login to modem/router

29 Jun 2017 08:33:52       Unable to login to modem/router

29 Jun 2017 08:35:52       Unable to login to modem/router

29 Jun 2017 08:37:52       Unable to login to modem/router

29 Jun 2017 08:39:52       Unable to login to modem/router

29 Jun 2017 08:41:52       Unable to login to modem/router

29 Jun 2017 08:43:53       Unable to login to modem/router

29 Jun 2017 08:45:52       Unable to login to modem/router

29 Jun 2017 08:47:52       Unable to login to modem/router

29 Jun 2017 08:49:52       Unable to login to modem/router

29 Jun 2017 08:51:53       Unable to login to modem/router

29 Jun 2017 08:53:52       Unable to login to modem/router

29 Jun 2017 08:55:52       Unable to login to modem/router

29 Jun 2017 08:57:52       Unable to login to modem/router

29 Jun 2017 08:59:53       Unable to login to modem/router

29 Jun 2017 09:01:53       Unable to login to modem/router

29 Jun 2017 09:03:52       Unable to login to modem/router

29 Jun 2017 09:05:52       Unable to login to modem/router

29 Jun 2017 09:07:53       Unable to login to modem/router

29 Jun 2017 09:09:52       Unable to login to modem/router

29 Jun 2017 09:11:52       Unable to login to modem/router

29 Jun 2017 09:13:53       Unable to login to modem/router

29 Jun 2017 09:15:52       Unable to login to modem/router

29 Jun 2017 09:17:52       Unable to login to modem/router

29 Jun 2017 09:19:52       Unable to login to modem/router

29 Jun 2017 09:21:52       Unable to login to modem/router

29 Jun 2017 09:23:50       No DSL connection

29 Jun 2017 09:24:45       DSL connection restored. SNRMup = 6.2 dB, SNRMdown = 6.0 dB

 

29 Jun 2017 09:24:48       IP address is now 147.147.192.236

29 Jun 2017 09:25:51       Unable to login to modem/router

29 Jun 2017 09:27:51       Unable to login to modem/router

29 Jun 2017 09:29:23       Unable to login to modem/router

29 Jun 2017 09:31:21       DSL connection restored. SNRMup = 6.0 dB, SNRMdown = 6.6 dB

29 Jun 2017 09:31:24       IP address is now 147.147.192.212

29 Jun 2017 09:47:20       DSL connection dropped

29 Jun 2017 09:47:20       No DSL connection

29 Jun 2017 09:49:20       No DSL connection

29 Jun 2017 09:50:33       Timeout while collecting bitloading data

29 Jun 2017 09:50:34       DSL connection restored. SNRMup = 5.9 dB, SNRMdown = -7.8 dB

29 Jun 2017 09:50:34       Telnet timeout

 

29 Jun 2017 09:50:50       Unable to determine IP address

29 Jun 2017 09:51:10       Unable to determine IP address

29 Jun 2017 09:52:20       DSL connection restored. SNRMup = 3.3 dB, SNRMdown = 11.1 dB

29 Jun 2017 09:52:36       Unable to determine IP address

29 Jun 2017 09:54:19       No DSL connection

29 Jun 2017 09:56:19       No DSL connection

29 Jun 2017 09:58:20       DSL connection restored. SNRMup = 5.9 dB, SNRMdown = 6.0 dB

29 Jun 2017 10:00:19       No DSL connection

29 Jun 2017 10:02:19       No DSL connection

29 Jun 2017 10:04:20       DSL connection restored. SNRMup = 6.5 dB, SNRMdown = 6.1 dB

29 Jun 2017 10:04:23       IP address is now 147.147.192.146

29 Jun 2017 10:22:19       DSL connection dropped

29 Jun 2017 10:22:19       No DSL connection

29 Jun 2017 10:24:20       DSL connection restored. SNRMup = 6.1 dB, SNRMdown = 6.0 dB

All this with the same type sync and SNRm fluctuations as on 28th.

The router’s log since then:

 Jun 29 10:02:34 daemon crit kernel: Line 0: ADSL link up, Bearer 0, us=1059, ds=5487

Jun 29 10:02:34 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM

Jun 29 10:02:34 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 1

Jun 29 10:02:34 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled

Jun 29 10:02:34 daemon warn kernel: TxLineRateTimer=50060

Jun 29 10:02:34 daemon warn kernel: bcmxtmrt: MAC address: 60 03 47 00 2a a2

Jun 29 10:02:34 daemon warn kernel: [DoCreateDeviceReq.3087]: register_netdev

Jun 29 10:02:34 daemon warn kernel: [DoCreateDeviceReq.3089]: register_netdev done

Jun 29 10:02:34 daemon warn kernel: [FAP0] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 10:02:34 daemon warn kernel: bcmxtmcfg: Reserve ATM vcid=0 port=0

Jun 29 10:02:34 daemon warn kernel: bcmxtmcfg: Reserve TxQueueIdx=0 for vcid 0

Jun 29 10:02:34 daemon warn kernel: XTM Init: Ch:0 - 400 tx BDs at 0xa3000000

Jun 29 10:02:34 daemon warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1059000, DS=5487000

Jun 29 10:02:34 daemon warn kernel: [FAP1] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 10:02:34 daemon warn kernel: [FAP0] xtmLinkUp : devId 0, matchId 0

Jun 29 10:02:34 daemon warn kernel: [FAP1] xtmLinkUp : devId 0, matchId 0

Jun 29 10:02:34 daemon notice syslog: pppd:cms logging initialized.

Jun 29 10:02:34 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm

Jun 29 10:02:34 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm - SUCCESS

Jun 29 10:02:34 daemon notice syslog: pppd 2.4.1 started by admin, uid 0

Jun 29 10:02:34 daemon notice syslog: PPP: Start to connect ...

Jun 29 10:02:34 daemon warn kernel: netdev path : pppoa0 -> atm0

Jun 29 10:02:34 daemon notice syslog: pppd:Using interface pppoa0

Jun 29 10:02:34 daemon notice syslog: pppd:Connect: pppoa0 <-->

Jun 29 10:02:43 daemon notice syslog: pppd:LCP: timeout sending Config-Requests

Jun 29 10:02:43 daemon notice syslog: pppd:Connection terminated.

Jun 29 10:02:46 daemon notice syslog: PPP: Start to connect ...

Jun 29 10:02:46 daemon warn kernel: netdev path : pppoa0 -> atm0

Jun 29 10:02:46 daemon notice syslog: pppd:Using interface pppoa0

Jun 29 10:02:46 daemon notice syslog: pppd:Connect: pppoa0 <-->

Jun 29 10:02:46 daemon crit syslog: PPP LCP UP.

Jun 29 10:02:46 daemon notice syslog: pppd:Remote message: CHAP authentication success

Jun 29 10:02:46 daemon notice syslog: pppd:local  IP address 147.147.192.146

Jun 29 10:02:46 daemon notice syslog: pppd:remote IP address 172.16.15.151

Jun 29 10:02:46 daemon notice syslog: pppd:primary   DNS address 212.159.6.9

Jun 29 10:02:46 daemon notice syslog: pppd:secondary DNS address 212.159.6.10

Jun 29 10:02:46 daemon crit syslog: Received valid IP address from server.  Connection UP.

Jun 29 10:02:49 daemon warn kernel: ^[[0;36;44mBroadcom Packet Flow Cache flushing the flows^[[0m

Jun 29 10:21:41 daemon crit kernel: Line 0: ADSL link down

Jun 29 10:21:41 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

Jun 29 10:21:41 daemon warn kernel: HOST XTM tx ch 0 disabled.

Jun 29 10:21:41 daemon warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

Jun 29 10:21:41 daemon warn kernel: TxLineRateTimer=0

Jun 29 10:21:41 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 0

Jun 29 10:21:41 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled

Jun 29 10:21:43 daemon notice syslog: pppd:Terminating on signal 20.

Jun 29 10:21:43 daemon crit syslog: Clear IP addresses.  PPP connection DOWN.

Jun 29 10:21:43 daemon crit syslog: Clear IP addresses.  Connection DOWN.

Jun 29 10:21:51 daemon crit kernel: Line 0: ADSL G.992 started

Jun 29 10:21:56 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jun 29 10:22:02 daemon crit kernel: Line 0: ADSL G.992 message exchange

Jun 29 10:22:03 daemon crit kernel: Line 0: ADSL link down

Jun 29 10:22:15 daemon crit kernel: Line 0: ADSL G.992 started

Jun 29 10:22:20 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jun 29 10:22:26 daemon crit kernel: Line 0: ADSL G.992 message exchange

Jun 29 10:22:26 daemon crit kernel: Line 0: ADSL link up, Bearer 0, us=1051, ds=5491

Jun 29 10:22:26 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM

Jun 29 10:22:26 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 1

Jun 29 10:22:26 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled

Jun 29 10:22:26 daemon warn kernel: TxLineRateTimer=50443

Jun 29 10:22:27 daemon warn kernel: bcmxtmrt: MAC address: 60 03 47 00 2a a2

Jun 29 10:22:27 daemon warn kernel: [DoCreateDeviceReq.3087]: register_netdev

Jun 29 10:22:27 daemon warn kernel: [DoCreateDeviceReq.3089]: register_netdev done

Jun 29 10:22:27 daemon warn kernel: bcmxtmcfg: Reserve ATM vcid=0 port=0

Jun 29 10:22:27 daemon warn kernel: bcmxtmcfg: Reserve TxQueueIdx=0 for vcid 0

Jun 29 10:22:27 daemon warn kernel: XTM Init: Ch:0 - 400 tx BDs at 0xa47a8000

Jun 29 10:22:27 daemon warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1051000, DS=5491000

Jun 29 10:22:27 daemon warn kernel: [FAP0] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 10:22:27 daemon warn kernel: [FAP1] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 10:22:27 daemon warn kernel: [FAP0] xtmLinkUp : devId 0, matchId 0

Jun 29 10:22:27 daemon warn kernel: [FAP1] xtmLinkUp : devId 0, matchId 0

Jun 29 10:22:27 daemon notice syslog: pppd:cms logging initialized.

Jun 29 10:22:27 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm

Jun 29 10:22:27 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm - SUCCESS

Jun 29 10:22:27 daemon notice syslog: pppd 2.4.1 started by admin, uid 0

Jun 29 10:22:27 daemon notice syslog: PPP: Start to connect ...

Jun 29 10:22:27 daemon warn kernel: netdev path : pppoa0 -> atm0

Jun 29 10:22:27 daemon notice syslog: pppd:Using interface pppoa0

Jun 29 10:22:27 daemon notice syslog: pppd:Connect: pppoa0 <-->

Jun 29 10:22:30 daemon crit syslog: PPP LCP UP.

Jun 29 10:22:30 daemon notice syslog: pppd:Remote message: CHAP authentication success

Jun 29 10:22:30 daemon notice syslog: pppd:local  IP address 147.147.192.146

Jun 29 10:22:30 daemon notice syslog: pppd:remote IP address 172.16.15.151

Jun 29 10:22:30 daemon notice syslog: pppd:primary   DNS address 212.159.6.10

Jun 29 10:22:30 daemon notice syslog: pppd:secondary DNS address 212.159.6.9

Jun 29 10:22:30 daemon crit syslog: Received valid IP address from server.  Connection UP.

Jun 29 10:22:33 daemon warn kernel: ^[[0;36;44mBroadcom Packet Flow Cache flushing the flows^[[0m

Jun 29 11:32:20 daemon crit kernel: Line 0: ADSL link down

Jun 29 11:32:20 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

Jun 29 11:32:20 daemon warn kernel: HOST XTM tx ch 0 disabled.

Jun 29 11:32:20 daemon warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

Jun 29 11:32:20 daemon warn kernel: TxLineRateTimer=0

Jun 29 11:32:20 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 0

Jun 29 11:32:20 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled

Jun 29 11:32:23 daemon notice syslog: pppd:Terminating on signal 20.

Jun 29 11:32:23 daemon crit syslog: Clear IP addresses.  PPP connection DOWN.

Jun 29 11:32:23 daemon crit syslog: Clear IP addresses.  Connection DOWN.

Jun 29 11:32:30 daemon crit kernel: Line 0: ADSL G.992 started

Jun 29 11:32:35 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jun 29 11:32:41 daemon crit kernel: Line 0: ADSL G.992 message exchange

Jun 29 11:32:42 daemon crit kernel: Line 0: ADSL link down

Jun 29 11:32:54 daemon crit kernel: Line 0: ADSL G.992 started

Jun 29 11:32:59 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jun 29 11:33:05 daemon crit kernel: Line 0: ADSL G.992 message exchange

Jun 29 11:33:06 daemon crit kernel: Line 0: ADSL link up, Bearer 0, us=1067, ds=5504

Jun 29 11:33:06 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM

Jun 29 11:33:06 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 1

Jun 29 11:33:06 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled

Jun 29 11:33:06 daemon warn kernel: TxLineRateTimer=49682

Jun 29 11:33:06 daemon warn kernel: bcmxtmrt: MAC address: 60 03 47 00 2a a2

Jun 29 11:33:06 daemon warn kernel: [DoCreateDeviceReq.3087]: register_netdev

Jun 29 11:33:06 daemon warn kernel: [DoCreateDeviceReq.3089]: register_netdev done

Jun 29 11:33:06 daemon warn kernel: bcmxtmcfg: Reserve ATM vcid=0 port=0

Jun 29 11:33:06 daemon warn kernel: bcmxtmcfg: Reserve TxQueueIdx=0 for vcid 0

Jun 29 11:33:06 daemon warn kernel: XTM Init: Ch:0 - 400 tx BDs at 0xa47fc000

Jun 29 11:33:06 daemon warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1067000, DS=5504000

Jun 29 11:33:06 daemon warn kernel: [FAP0] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 11:33:06 daemon warn kernel: [FAP1] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 11:33:06 daemon warn kernel: [FAP0] xtmLinkUp : devId 0, matchId 0

Jun 29 11:33:06 daemon warn kernel: [FAP1] xtmLinkUp : devId 0, matchId 0

Jun 29 11:33:06 daemon notice syslog: pppd:cms logging initialized.

Jun 29 11:33:06 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm

Jun 29 11:33:06 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm - SUCCESS

Jun 29 11:33:06 daemon notice syslog: pppd 2.4.1 started by admin, uid 0

Jun 29 11:33:06 daemon notice syslog: PPP: Start to connect ...

Jun 29 11:33:06 daemon warn kernel: netdev path : pppoa0 -> atm0

Jun 29 11:33:06 daemon notice syslog: pppd:Using interface pppoa0

Jun 29 11:33:06 daemon notice syslog: pppd:Connect: pppoa0 <-->

Jun 29 11:33:10 daemon crit syslog: PPP LCP UP.

Jun 29 11:33:10 daemon notice syslog: pppd:Remote message: CHAP authentication success

Jun 29 11:33:11 daemon notice syslog: pppd:local  IP address 209.93.105.194

Jun 29 11:33:11 daemon notice syslog: pppd:remote IP address 172.16.15.151

Jun 29 11:33:11 daemon notice syslog: pppd:primary   DNS address 212.159.6.9

Jun 29 11:33:11 daemon notice syslog: pppd:secondary DNS address 212.159.6.10

Jun 29 11:33:11 daemon crit syslog: Received valid IP address from server.  Connection UP.

Jun 29 11:33:13 daemon warn kernel: ^[[0;36;44mBroadcom Packet Flow Cache flushing the flows^[[0m

Jun 29 12:34:03 daemon crit kernel: Line 0: ADSL link down

Jun 29 12:34:03 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM

Jun 29 12:34:03 daemon warn kernel: HOST XTM tx ch 0 disabled.

Jun 29 12:34:03 daemon warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0

Jun 29 12:34:03 daemon warn kernel: TxLineRateTimer=0

Jun 29 12:34:03 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 0

Jun 29 12:34:03 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled

Jun 29 12:34:06 daemon notice syslog: pppd:Terminating on signal 20.

Jun 29 12:34:06 daemon crit syslog: Clear IP addresses.  PPP connection DOWN.

Jun 29 12:34:06 daemon crit syslog: Clear IP addresses.  Connection DOWN.

Jun 29 12:34:14 daemon crit kernel: Line 0: ADSL G.992 started

Jun 29 12:34:18 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jun 29 12:34:25 daemon crit kernel: Line 0: ADSL link down

Jun 29 12:34:55 daemon crit kernel: Line 0: ADSL G.992 started

Jun 29 12:35:00 daemon crit kernel: Line 0: ADSL G.992 channel analysis

Jun 29 12:35:06 daemon crit kernel: Line 0: ADSL G.992 message exchange

Jun 29 12:35:07 daemon crit kernel: Line 0: ADSL link up, Bearer 0, us=1059, ds=5491

Jun 29 12:35:07 daemon warn kernel: bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM

Jun 29 12:35:07 daemon warn kernel: bcmxtmcfg: ReconfigureSAR port 0 traffictype 1

Jun 29 12:35:07 daemon warn kernel: bcmxtmcfg: Normal(XTM/PTM) Mode enabled

Jun 29 12:35:07 daemon warn kernel: TxLineRateTimer=50060

Jun 29 12:35:07 daemon warn kernel: bcmxtmrt: MAC address: 60 03 47 00 2a a2

Jun 29 12:35:07 daemon warn kernel: [DoCreateDeviceReq.3087]: register_netdev

Jun 29 12:35:07 daemon warn kernel: [DoCreateDeviceReq.3089]: register_netdev done

Jun 29 12:35:07 daemon warn kernel: bcmxtmcfg: Reserve ATM vcid=0 port=0

Jun 29 12:35:07 daemon warn kernel: bcmxtmcfg: Reserve TxQueueIdx=0 for vcid 0

Jun 29 12:35:07 daemon warn kernel: XTM Init: Ch:0 - 400 tx BDs at 0xa3014000

Jun 29 12:35:07 daemon warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1059000, DS=5491000

Jun 29 12:35:07 daemon warn kernel: [FAP0] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 12:35:07 daemon warn kernel: [FAP1] xtmCreateDevice : devId 0, encapType 1, headerLen 0

Jun 29 12:35:07 daemon warn kernel: [FAP0] xtmLinkUp : devId 0, matchId 0

Jun 29 12:35:07 daemon warn kernel: [FAP1] xtmLinkUp : devId 0, matchId 0

Jun 29 12:35:07 daemon notice syslog: pppd:cms logging initialized.

Jun 29 12:35:07 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm

Jun 29 12:35:07 daemon notice syslog: pppdTonguePPoATM setdevname_pppoatm - SUCCESS

Jun 29 12:35:07 daemon notice syslog: pppd 2.4.1 started by admin, uid 0

Jun 29 12:35:07 daemon notice syslog: PPP: Start to connect ...

Jun 29 12:35:07 daemon warn kernel: netdev path : pppoa0 -> atm0

Jun 29 12:35:07 daemon notice syslog: pppd:Using interface pppoa0

Jun 29 12:35:07 daemon notice syslog: pppd:Connect: pppoa0 <-->

Jun 29 12:35:10 daemon crit syslog: PPP LCP UP.

Jun 29 12:35:10 daemon notice syslog: pppd:Remote message: CHAP authentication success

Jun 29 12:35:10 daemon notice syslog: pppd:local  IP address 209.93.105.148

Jun 29 12:35:10 daemon notice syslog: pppd:remote IP address 172.16.15.151

Jun 29 12:35:10 daemon notice syslog: pppd:primary   DNS address 212.159.6.9

Jun 29 12:35:10 daemon notice syslog: pppd:secondary DNS address 212.159.6.10

Jun 29 12:35:10 daemon crit syslog: Received valid IP address from server.  Connection UP.

Jun 29 12:35:13 daemon warn kernel: ^[[0;36;44mBroadcom Packet Flow Cache flushing the flows^[[0m

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 744
Fixes: 165
Registered: 25-03-2015

Re: Very good connection has gone south

Testing your line is showing lots of errored seconds on both upload and download.

 

Is there any noise on your phone line?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Luzern
Pro
Posts: 2,840
Thanks: 225
Fixes: 2
Registered: 31-07-2007

Re: Very good connection has gone south

I'll do a further noise test at the test socket, but I can't say I or my better hearing younger relatives have noticed when I've asked them to listen with either DECT or corded. As to the errors, I am aware that when I was trying to get on line and shortly after the errors/hour were in five figures. Looks like there were 3 resyncs just after midday, accompanied by massive down SNR drop.

Here's my monitor's event log. Please ignore fat finger items. Smiley

29 Jun 2017 14:39:33	Reset the current month's traffic
29 Jun 2017 14:39:33	Configuration files stored in C:\Users\GordonE\AppData\Local\dslstats\
29 Jun 2017 14:39:33	Snapshot folder is C:\Users\GordonE\AppData\Local\dslstats\
29 Jun 2017 14:40:07	The configured modem/router is Billion 8800NL
29 Jun 2017 14:40:34	Recording started
29 Jun 2017 14:40:37	Incorrect login name or password

An incorrect login name or password was supplied
29 Jun 2017 14:41:07	Incorrect login name or password
29 Jun 2017 14:41:37	Unable to collect stats 3 or more times in succession
29 Jun 2017 14:41:37	Incorrect login name or password
29 Jun 2017 14:41:53	Recording paused
29 Jun 2017 14:42:22	Recording resumed
29 Jun 2017 14:42:24	DSL connection restored. SNRMup = 5.8 dB, SNRMdown = 6.1 dB

29 Jun 2017 14:42:26	IP address is now 209.93.105.148 
29 Jun 2017 23:51:54	DSL connection restored. SNRMup = 1.0 dB, SNRMdown = 5.7 dB
29 Jun 2017 23:52:23	No DSL connection
29 Jun 2017 23:52:54	DSL connection restored. SNRMup = 5.9 dB, SNRMdown = 6.0 dB
29 Jun 2017 23:52:56	IP address is now 147.147.192.156 
30 Jun 2017 08:16:23	DSL connection dropped
30 Jun 2017 08:16:23	No DSL connection
30 Jun 2017 08:16:54	DSL connection restored. SNRMup = 5.9 dB, SNRMdown = 5.9 dB
30 Jun 2017 12:05:23	DSL connection dropped
30 Jun 2017 12:05:23	No DSL connection
30 Jun 2017 12:05:55	DSL connection restored. SNRMup = 5.9 dB, SNRMdown = 6.1 dB
30 Jun 2017 12:05:57	IP address is now 46.208.20.72 
30 Jun 2017 12:08:23	DSL connection dropped
30 Jun 2017 12:08:23	No DSL connection
30 Jun 2017 12:08:53	No DSL connection
30 Jun 2017 12:09:23	Unable to collect stats 3 or more times in succession
30 Jun 2017 12:09:23	No DSL connection
30 Jun 2017 12:09:53	No DSL connection
30 Jun 2017 12:10:23	No DSL connection
30 Jun 2017 12:10:54	DSL connection restored. SNRMup = 5.4 dB, SNRMdown = 6.0 dB
30 Jun 2017 12:10:56	IP address is now 147.147.192.156 

  

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
Posts: 4,037
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Fixes: 165
Registered: 25-03-2015

Re: Very good connection has gone south

Thanks @Luzern, if there's no noise on the line please report the fault over at http://faults.plus.net

 

We can certainly see it's dropping out and the errors are definitely higher than we'd expect, however we'd like to rule out phone problems potentially causing the errors first.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Luzern
Pro
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Registered: 31-07-2007

Re: Very good connection has gone south

I'm preparing faults questionnaire, but this

he Broadband light flashes when the connection drops 
The Broadband light stays on when the connection drops

I can't recall that, so do I now have to wait for the next connection drop? For quite a few hours now drops have been rarer. 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
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Re: Very good connection has gone south

Based on the router logs you've given it sounds like the broadband light is going off to so I'd go down that route.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Luzern
Pro
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Re: Very good connection has gone south

@MatthewWheeler I must have seemed stupid. I'll do as you recommend.

For whatever reason, from my monitir the errors seem lower today

Average error rates for 01 Jul 2017

CRC erors per hour:  77.2 Down,  12.1 Up
FEC erors per hour:  0 Down,  0 Up
HEC erors per hour:  108 Down,  23.0 Up
ES per hour:  12.0 Down,  6.87 Up
SES per hour:  3.40 Down,  0.06 Up

than yesterday

Average error rates for 30 Jun 2017

CRC erors per hour:  158 Down,  96.5 Up
FEC erors per hour:  0 Down,  0 Up
HEC erors per hour:  1094 Down,  274 Up
ES per hour:  26.6 Down,  23.8 Up
SES per hour:  2.34 Down,  1.00 Up

Are you seeing the same? Could it be just the weekend effect?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Luzern
Pro
Posts: 2,840
Thanks: 225
Fixes: 2
Registered: 31-07-2007

Re: Very good connection has gone south

Changing to old 582N, all seems OK, except I cannot see how to get to and use DCHP for my various devices. Can anyone advice, please?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Superuser
Superuser
Posts: 10,023
Thanks: 1,562
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Registered: 22-08-2007

Re: Very good connection has gone south

Not quite sure what you are asking for here - if its allocation of specific IP addresses via DHCP - try here http://192.168.1.254/cgi/b/devs/cfg/?be=0&l0=4&l1=0

Luzern
Pro
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Re: Very good connection has gone south

@Townman Thank you! 

I seem to have a lot of junk from when relatives have visited, and some of our own. Some of it has unknown in the description.

From the initial characters of the MAC I can identify the vendor but not the particular item. How may I do that, please?

Once I have them identified is it possible to de-anonymize them in the list?

c4:17:fe
	ae:2d:22
        28:56:5a
        00:03:78
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Moderator
Moderator
Posts: 25,789
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Registered: 14-04-2007

Re: Very good connection has gone south

I use Softperfect Network Scanner which allows me to assign a 'friendly name' to each device it finds on my network.

Initially I have to physically identify the MAC of each device by various means.

Edit: This software, which used to be free has now gone commercial.

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