Very bad experience and still not fixed
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Very bad experience and still not fixed
29-04-2013 7:12 PM
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Re: Very bad experience and still not fixed
30-04-2013 10:24 AM
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Welcome to our community forums.
Sorry to see that you've had a fault. I've checked over your account and can see that the initial diagnosis that was detected hasn't resolved this and we've pushed this back to our suppliers, an appointment is booked in for you tomorrow between 8am-1pm to get this fixed.
Let me know how it goes.
Chris
Re: Very bad experience and still not fixed
30-04-2013 12:40 PM
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Re: Very bad experience and still not fixed
30-04-2013 4:13 PM
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Re: Very bad experience and still not fixed
01-05-2013 9:08 PM
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Thanks
Link Information
Uptime: 0 days, 10:33:02
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 944 / 1.149
Data Transferred (Sent/Received) [GB/GB]: 0,97 / 1,04
Output Power (Up/Down) [dBm]: 12,2 / 20,6
Line Attenuation (Up/Down) [dB]: 17,1 / 31,5
SN Margin (Up/Down) [dB]: 6,1 / 28,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 35 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 49 / 0
FEC Errors (Up/Down): 40 / 75
CRC Errors (Up/Down): 181 / 0
HEC Errors (Up/Down): 155 / 0
Re: Very bad experience and still not fixed
02-05-2013 9:51 AM
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Looking at this line:
Bandwidth (Up/Down) [kbps/kbps]: 944 / 1.149
Your downstream sync speed is only just over 1Mb, which will be why the speeds are slow - the profile is matching that on our side. Are you still seeing the line disconnecting at all? It definitely shows on our side as having dropped a couple of times yesterday, not sure if that was deliberate on your part but it could be a sign that the issue isn't yet fixed 😕
Re: Very bad experience and still not fixed
02-05-2013 9:57 AM
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Quote SN Margin (Up/Down) [dB]: 6,1 / 28,4
That looks like the SNR reset didn't happen or it's been 'banded' again...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Very bad experience and still not fixed
02-05-2013 10:11 AM
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Re: Very bad experience and still not fixed
02-05-2013 5:43 PM
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Re: Very bad experience and still not fixed
02-05-2013 7:33 PM
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Re: Very bad experience and still not fixed
03-05-2013 9:44 AM
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It now looks like your speeds have improved, I've updated your speed profile to match this.
Let me know if it's done the trick.
Re: Very bad experience and still not fixed
03-05-2013 7:12 PM
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Uptime: 0 days, 6:05:07
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.008 / 13.331
Data Transferred (Sent/Received) [GB/GB]: 1,99 / 1,99
Output Power (Up/Down) [dBm]: 12,0 / 20,9
Line Attenuation (Up/Down) [dB]: 17,1 / 31,5
SN Margin (Up/Down) [dB]: 5,2 / 5,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 52 / 0
Loss of Signal (Local/Remote): 6 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 7.986 / 8
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 573 / 10.073
HEC Errors (Up/Down): 419 / 18.535
Re: Very bad experience and still not fixed
05-05-2013 9:17 PM
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Re: Very bad experience and still not fixed
05-05-2013 10:13 PM
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Re: Very bad experience and still not fixed
05-05-2013 10:19 PM
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