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Very Very poor speeds in peak times.

Rigga
Grafter
Posts: 57
Registered: ‎31-07-2007

Very Very poor speeds in peak times.

Hi all,
I'm on upto  20mb service, and most of the time i get 16MB/s ish.. no complaints. and used to get around the same even during peak times, poss a little lower but nothing drastic.
However over the last 2 weeks my line has been horrendous during peak times.
Below is my speedtest.net results over a period.

And here is my BT speedtester result from just now.

My speeds are fine until i cross the 4pm threshold, then they drop like a stone. It feels like i'm being throttled, and i'm no where near my usage cap.
Any help would be appreciated.
R.

2 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Very Very poor speeds in peak times.

Hi Rigga,
We'll make some adjustments to the account. Let's know how it goes after 4 today.
Jojo Smiley
Rigga
Grafter
Posts: 57
Registered: ‎31-07-2007

Re: Very Very poor speeds in peak times.

Jojo you're a star..
Whatever adjustments you made fixed my issue thank you.
R.