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Very Slow Broadband

DRF
Dabbler
Posts: 17
Registered: 27-07-2016

Very Slow Broadband

Sppeds have halved again.

   
FAQ

Results Image not loaded

 

1. Best Effort Test: -provides background information.

  Download  Speed
  0.54 Mbps
   
0 Mbps 1 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 0.54 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
 IP Profile for your line is - 0.59 Mbps

2. Upstream Test: -provides background information.

  Upload Speed
  0.31 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.31Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


Please visit the FAQ if you are unable to understand the test results.

 
 
   

 

Would normally be getting about twice this speed.

Can this be investigated please.

Many thanks.

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Very Slow Broadband

Hi DRF,

Thank you for contacting us through the forums and I'm sorry to see the issues you've being facing. Can you just run through these quick checks for me please from this link https://www.plus.net/help/broadband/connection-troubleshooting/ and then just let me know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
DRF
Dabbler
Posts: 17
Registered: 27-07-2016

Re: Very Slow Broadband

Thanks for the fast reply. Phone line is a bit noisy, but no more than usual. We usually only get about 1.2Mbps anyway.

I've not changed the wiring in any way.

Yes it's plugged into the master socket.

No microfilters - built into the master socket.

Like I said, nothing changed on my system.

This is an recurrent fault I get with the broadband. Speeds drops - I report it - no fault found - then speeds recover again?

1. Best Effort Test: -provides background information.

  Download  Speed
  0.47 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.47 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.98 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.26 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.26Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results

 

Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Very Slow Broadband

OK can you reset your router please as I have just changed your profile to be as it should be through testing so the speed should increase and just let me know how you get on after,

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
irehman
Newbie
Posts: 2
Registered: 27-07-2016

Re: Very Slow Broadband

BenB,

Out of interest when youi say you changed a users profile, what does that exactly mean? what is it that is being changed and why does it need to be changed?

 

DRF
Dabbler
Posts: 17
Registered: 27-07-2016

Re: Very Slow Broadband

Many thanks. Speed back up to 1.9Mbps !!   If it stays there I might even be able to update to Windows 10!

 

1. Best Effort Test: -provides background information.

  Download  Speed
  1.92 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.92 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.96 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.29 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.29Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Very Slow Broadband

We hold a copy of the IP profile on our system, which is updated by delta reports. Your IP profile dropped down, probably due to a period of noise/instability on your line and our side just hadn't yet caught up when it increased again.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
DRF
Dabbler
Posts: 17
Registered: 27-07-2016

Re: Very Slow Broadband

Chris,  Just to say thank you. Speed still at 1.9 Mbps which is faster than I've ever had before. And you did it within one day. When phoning support, Plusnet usually take much longer, and have even sent out engineers to no avail.

I'll definately use the forum in future.  And I did manage to upgrade to Windows 10.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Very Slow Broadband

No problem, glad to help and good to see it's still at a better speed than before.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff