Very Slow Broadband

[#1]

Sppeds have halved again.

FAQ 1. Best Effort Test: -provides background information.   Download  Speed   0.54 Mbps 0 Mbps 1 Mbps Max Achievable Speed  Download speedachieved during the test was - 0.54 Mbps  For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.  IP Profile for your line is - 0.59 Mbps 2. Upstream Test: -provides background information.   Upload Speed   0.31 Mbps 0 Mbps 0.45 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.31Mbps  Additional Information:  Upstream Rate IP profile on your line is - 0.45 Mbps We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. Please visit the FAQ if you are unable to understand the test results.

Would normally be getting about twice this speed.

Can this be investigated please.

Many thanks.

[#2]

Hi DRF,

Thank you for contacting us through the forums and I'm sorry to see the issues you've being facing. Can you just run through these quick checks for me please from this link https://www.plus.net/help/broadband/connection-troubleshooting/ and then just let me know how you get on.

[#3]

Thanks for the fast reply. Phone line is a bit noisy, but no more than usual. We usually only get about 1.2Mbps anyway.

I've not changed the wiring in any way.

Yes it's plugged into the master socket.

No microfilters - built into the master socket.

Like I said, nothing changed on my system.

This is an recurrent fault I get with the broadband. Speeds drops - I report it - no fault found - then speeds recover again?

1. Best Effort Test: -provides background information.

	Download  Speed
	0.47 Mbps

0 Mbps

2 Mbps Max Achievable Speed

 Download speedachieved during the test was - 0.47 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.98 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	0.26 Mbps

0 Mbps

0.45 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.26Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results

[#4]

OK can you reset your router please as I have just changed your profile to be as it should be through testing so the speed should increase and just let me know how you get on after,

[#5]

BenB,

Out of interest when youi say you changed a users profile, what does that exactly mean? what is it that is being changed and why does it need to be changed?

[#6]

Many thanks. Speed back up to 1.9Mbps !!   If it stays there I might even be able to update to Windows 10!

1. Best Effort Test: -provides background information.

	Download  Speed
	1.92 Mbps

0 Mbps

2 Mbps Max Achievable Speed

 Download speedachieved during the test was - 1.92 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.96 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	0.29 Mbps

0 Mbps

0.45 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.29Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

[#7]

We hold a copy of the IP profile on our system, which is updated by delta reports. Your IP profile dropped down, probably due to a period of noise/instability on your line and our side just hadn't yet caught up when it increased again.

[#8]

Chris,  Just to say thank you. Speed still at 1.9 Mbps which is faster than I've ever had before. And you did it within one day. When phoning support, Plusnet usually take much longer, and have even sent out engineers to no avail.

I'll definately use the forum in future.  And I did manage to upgrade to Windows 10.

[#9]

No problem, glad to help and good to see it's still at a better speed than before.