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Very Slow BB

PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Very Slow BB

Speed tests not looking good and slow speeds for last hour or so. Router reboot fixed it briefly. Service status looks ok. anything going on?

10 REPLIES 10
PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Re: Very Slow BB

ok again now! Seems intermittent.

HarryB
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Very Slow BB

I'm not aware of any widespread issues, however please do let us know if you continue to experience problems. It's possible it may have just been a bit of a blip.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Re: Very Slow BB

Back down again. BT speedtest = 3.94/0.15, Ping latency = 0.00 (seems odd)

down from the usual 13/1 ball park which it has been at solidly for months.

Router reboot doesn't seem to have sorted it.

Next test 13.91/0.72 - ping 39.25. These are a bit more like it but can't work out why the fluctuations. This is connected via LAN and I have ensured no other devices are doing anything on the network. 

 

might leave it and see if it settles.

PT

PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Re: Very Slow BB

Back to normal 13.89/1.04/35.88

off for a pint and will look when I get back Grin

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Very Slow BB

Was it any better after you got back?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
Fixes: 3
Registered: ‎30-08-2007

Re: Very Slow BB

Yes thanks. Fine last night and this morning. A pretty solid 13/1. Just had a short loss of internet though (30 seconds) but back up again and at 13/1. Will keep my eye on it and get back if there does seem to be any issue at my end. I'm just dreading a cable into house type problem that took loads of diagnostic work last time although the router connection stats look fine as does SNR

PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
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Registered: ‎30-08-2007

Re: Very Slow BB

This is the router log for the drop out a few minutes ago.

1 2017-06-06 10:02:31 PPP Error ppp0 LCP down
2 2017-06-06 09:59:42 PPP Error ppp0
3 2017-06-06 09:59:42 PPP Error ppp0 User request
4 2017-06-06 09:59:36 PPP Error ppp0 LCP down
5 2017-06-06 09:59:36 PPP Error ppp0 User request

 

Have PN been looking at my line by any chance?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Re: Very Slow BB

That will have been me testing your line.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PhyllisTyne
Aspiring Pro
Posts: 719
Thanks: 49
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Registered: ‎30-08-2007

Re: Very Slow BB

Thanks, thought so. does it look ok?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Re: Very Slow BB

From what I can see it looks fine.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team