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Very SLOW speed
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- Re: Very SLOW speed
Very SLOW speed
06-10-2010 6:07 PM
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I raised a ticket with plusnet nearly a month ago as my internet speed used to sit at around 0.69mb/s but then it went down to 0.29mb/s.
Plusnet then seemed to try really hard to get things sorted for me and I had received lots of phone calls but one in particular was one saying that they had forced and update thro on my connection and I then start to receive 1mb/s. I got this for two days max then it dropped back to 0.32mb/s.
I then put this on my question and now I seem to asked asked the same question over and over now.
Where is your router plugged in? (I had even put this on my ticket when I plugged this into my test socket)
Have you tried a different router?
Do you experience line noise?
Have you contacted you BT to report faults?
God knows how many times I have answered these questions but it is really starting to get frustrating!
Can anyone help?
Plusnet then seemed to try really hard to get things sorted for me and I had received lots of phone calls but one in particular was one saying that they had forced and update thro on my connection and I then start to receive 1mb/s. I got this for two days max then it dropped back to 0.32mb/s.
I then put this on my question and now I seem to asked asked the same question over and over now.
Where is your router plugged in? (I had even put this on my ticket when I plugged this into my test socket)
Have you tried a different router?
Do you experience line noise?
Have you contacted you BT to report faults?
God knows how many times I have answered these questions but it is really starting to get frustrating!
Can anyone help?
Message 1 of 6
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5 REPLIES 5
Re: Very SLOW speed
07-10-2010 2:42 PM
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Marv,
I'm sorry to hear you've had problems dealing with support, I will raise this with the individuals concerned and give some constructive feedback.
I'm going to speak with a manager of the faults team and get this looked at ASAP for you.
Sorry for any distress and inconvenience.
I'm sorry to hear you've had problems dealing with support, I will raise this with the individuals concerned and give some constructive feedback.
I'm going to speak with a manager of the faults team and get this looked at ASAP for you.
Sorry for any distress and inconvenience.
Message 2 of 6
(618 Views)
Re: Very SLOW speed
07-10-2010 2:47 PM
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Adam,
I would appreciate that, also could you point out that when raising a ticket you are asked to provide a daytime and evening number, but when support contact me they are trying to contact me on the evening number during the day!
I would appreciate that, also could you point out that when raising a ticket you are asked to provide a daytime and evening number, but when support contact me they are trying to contact me on the evening number during the day!
Message 3 of 6
(618 Views)
Re: Very SLOW speed
07-10-2010 2:50 PM
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Message 4 of 6
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Re: Very SLOW speed
07-10-2010 2:52 PM
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Thanks Adam,
Just tried to send you a PM so you can have my correct details but I can't see the letter to send you one but it seems you already have that info!
Just tried to send you a PM so you can have my correct details but I can't see the letter to send you one but it seems you already have that info!
Message 5 of 6
(618 Views)
Re: Very SLOW speed
15-10-2010 11:41 AM
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Still a month on and the problems remains so many times I have been told by plusnet they they will monitor things and then do something but it never happens, very very frustrated now, looks like I will be looking changing suppliers
Message 6 of 6
(618 Views)
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