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VPN fine for 9 months, stopped working Jan.

Robson
Dabbler
Posts: 16
Registered: ‎21-02-2017

Re: VPN fine for 9 months, stopped working Jan.

Hi scrookes,

I've been connecting succesfully to a Co-OP VPN (BT Mobile Express) for 7 months but now believe I have the same issue as mentioned above.  I've sent you a private message with required details.  Would really appreciate it if you could apply the fix to my account too.

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: VPN fine for 9 months, stopped working Jan.

Hi @Robson,

 

I'll reply to your PM shortly. Just reading the ticket raised.

bigsyd
Hooked
Posts: 9
Thanks: 1
Registered: ‎06-02-2017

Re: VPN fine for 9 months, stopped working Jan.

Hi so glad I have found this post, my vpn keeps disconnecting,I am a recent mover from sky and never had a problem before

i have paid for another test vpn to see if it helped but that one also keeps disconnecting 

hope you can help

Rsebrie
Grafter
Posts: 45
Thanks: 2
Registered: ‎19-02-2017

Re: VPN fine for 9 months, stopped working Jan.

The VPN is use is ProXPN

It works fine for me. I load it up and say I'm in New York, and thus can then watch Crackle all day long.

ProXPN. Works a treat..

Thought I'd share, in case you wanted to give it ago and see if that works for you.

(EDIT - scratch that, mine also doesn't work. Crackle with my vpn running now refuses to load, and gives me the generic "This page can't be displayed" response.)

its probably because I have a Static ip and my VPN can't change that IDK.

Glad I checked 

 

kevinsneddon
Newbie
Posts: 4
Registered: ‎29-03-2017

Re: VPN fine for 9 months, stopped working Jan.

Hi Bob (or anyone available),

 

I have the same issue at home when my wife needs to work using Cisco VPN. It reports a connection Timeout or Authentication Error.  I was extremely disappointed when I used the Customer Portal chat mechanism to talk to an Agent today and describe the issue, only to be told; "Sorry we cannot support VPN through this portal, please use the Forums".

 

I have already explained to the Agent that if my wife and I cannot work from home using VPN over PlusNet, we would need to cancel our contract and service with immediate effect - it is not fit for purpose.

 

Is there a solution to this?

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: VPN fine for 9 months, stopped working Jan.

@kevinsneddon

Can you private message me the following details please and I will take a look for you:

username:

client software and version:

endpoint ip:

where you work:

Sorry to ask so many questions but we do need to understand where the VPN is routing so we can investigate.

scrookes
Aspiring Pro
Posts: 188
Thanks: 45
Fixes: 4
Registered: ‎29-04-2013

Re: VPN fine for 9 months, stopped working Jan.

Thanks for taking my call.  Seems my PM reply was sent twice for some reason.  Let me know how you get on following the reboot please.  I'm back in the office on Friday if it still doesn't work.  I'll take a further look then.

pb1
Interested
Posts: 2
Thanks: 1
Registered: ‎08-07-2017

Re: VPN fine for 9 months, stopped working Jan.

Hi @scrookes and @bobpullen

I think I also have this problem with VPN connectivity - it used to work ok but now I can't connect.

I have PM'd you with the full details. Hopefully you can help resolve.

Thanks.

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,939
Thanks: 3,701
Fixes: 233
Registered: ‎04-04-2007

Re: VPN fine for 9 months, stopped working Jan.

@pb1, I've replied to your PM.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pb1
Interested
Posts: 2
Thanks: 1
Registered: ‎08-07-2017

Re: VPN fine for 9 months, stopped working Jan.

Many thanks @bobpullen. Problem resolved.

smcc
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-09-2017

Re: VPN fine for 9 months, stopped working Jan.

I have the same problem as mentioned many times here. I have been connecting successfully via VPN using BT Mobile Express with a wired connection, however this has suddenly stopped working for no apparent reason, with error message 12275. Please help!

Robson
Dabbler
Posts: 16
Registered: ‎21-02-2017

Re: VPN fine for 9 months, stopped working Jan.

you need a static ip address and the problem disappears.

smcc
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-09-2017

Re: VPN fine for 9 months, stopped working Jan.

So what is a static ip address and how do I get one?Huh

Robson
Dabbler
Posts: 16
Registered: ‎21-02-2017

Re: VPN fine for 9 months, stopped working Jan.

Go to member settings.  Click add-ons.  It costs £5.  That solved the problem for me.

Mustrum
Community Veteran
Posts: 2,999
Thanks: 768
Fixes: 70
Registered: ‎13-08-2015

Re: VPN fine for 9 months, stopped working Jan.

You should not need to purchase a static IP to solve the problem. Doing so will alter the way your connection routes, but contacting @bobpullen or @scrookes will help diagnose the issue, and hopefully help others.

 

Let them know the info they have already asked, hopefully they will help resolve your issue.