VPN disconnecting
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VPN disconnecting
23-09-2020 10:46 PM - edited 23-09-2020 10:47 PM
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During lockdown I was successfully working from home connected to my work VPN, having gone back to the office throughout
August and September I have had little use of the VPN.
Now I am unable to maintain a connection to the VPN although I haven't changed anything about the set up. The VPN connects initially and then within 1 minute disconnects. I do not get any error messages or pop ups, I only know when I try to access a file location via the VPN and it says the location doesn't exist. Then checking the connection it shows as disconnected.
The VPN works when tethering from my iPhone so believe this is Plusnet/Wifi issue.
Having browsed the forum i have checked my IP starts with 196 and can't see this flagged as a problematic IP
Any pointers?
My contract is up for renewal and without being able to use the VPN with plusnet and without being able to use the VPN then I may look at alternative providers.
Re: VPN disconnecting
23-09-2020 11:10 PM
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edited to say my IP is actually 192.
Re: VPN disconnecting
24-09-2020 7:34 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: VPN disconnecting
24-09-2020 3:58 PM - edited 24-09-2020 3:59 PM
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I am having the same issues, I posted in June but there was a fix and up until yesterday everything was fine. The IT department said that lots of Plusnet users are having problems since switching to Always on VPN. Like you, it will instantly connect if I use my mobile's hotspot.
First thread:
https://community.plus.net/t5/Fibre-Broadband/AOVPN-Windows-10-connection-issues/td-p/1746523
Second thread:
https://community.plus.net/t5/Fibre-Broadband/AOVPN-Issues-again/m-p/1767474
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