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VPN Not able to connect using Plusnet

karenjay
Newbie
Posts: 3
Registered: 14-05-2010

VPN Not able to connect using Plusnet

Hi can any one help, I cant connect to a VPN  - Always worked before switching to Plusnet. And it works at a friends house who has Plusnet!!! Help desk just say they dont support VPN!!!! Not a good start. Any suggestions appriciated. Thanks Roll eyes
6 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: VPN Not able to connect using Plusnet

Are you using the Thomson router supplied by PN?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

karenjay
Newbie
Posts: 3
Registered: 14-05-2010

Re: VPN Not able to connect using Plusnet

yes!
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: VPN Not able to connect using Plusnet

Have a read of this you'll need to change your routers firmware

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

karenjay
Newbie
Posts: 3
Registered: 14-05-2010

Re: VPN Not able to connect using Plusnet

Great. Thanks for your help  Smiley
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: VPN Not able to connect using Plusnet

No worries, and welcome to the forums btw Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: VPN Not able to connect using Plusnet

Have you still got the router from your old ISP, any reason why you can't use that?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)