VPN Connection Problem
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VPN Connection Problem
02-05-2013 8:45 PM
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I have just had plusnet unlimited fibre connected at home and all works well for normal web browsing and email. However, for my work I use a Remote Access VPN Client. I use use this when I travel and it works all over the world, but not now?! I get an error message reporting Login Failure Due to: Remote Host not responding. A call to my company's helpdesk didn't resolve this ...
Any suggestions would be warmly appreciated.
Thanks ...
Re: VPN Connection Problem
03-05-2013 12:10 AM
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if so try disabling the firewall on your router. and enable passthrough etc.
Re: VPN Connection Problem
03-05-2013 12:12 AM
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Re: VPN Connection Problem
03-05-2013 8:06 AM
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If its an IPSec VPN then you may well need to implement the fix here http://npr.me.uk/vpnissue.html
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: VPN Connection Problem
03-05-2013 10:54 AM
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I should have said that I have a Nortel VPN Client V07_01.330, which is quite long in the tooth now.
Also, I am running the standard plusnet router Technicolor 582.
I will try out your suggestions when I get home ...
Appreciate the responses, Andy
Re: VPN Connection Problem
03-05-2013 11:01 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: VPN Connection Problem
03-05-2013 9:31 PM
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I used the Telnet method via the command prompt and as a non-techie, I'm feeling pretty chuffed.
By the way, the Plusnet Firewall was set to standard ... I didn't change that.
Best Regards, Andy
Re: VPN Connection Problem
04-05-2013 9:39 AM
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Quote from: andyharpham
I used the Telnet method via the command prompt and as a non-techie, I'm feeling pretty chuffed.
Best Regards, Andy
And rightly so, well done
Re: VPN Connection Problem
30-01-2015 11:30 AM
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I am having the same issue as posted by andyharpham. I cannot connect to my work VPN at home. I get the error message "Login Failure Due to: Remote Host not responding"
I have a plusnet Technicolor TG582n router.
I am using Nortel VPN Client V07_01.251
I have tried disabling my Firewall - didn't work
I have tried modifying the config file as described in http://npr.me.uk/vpnissue.html ; - didn't work
I have contacted Plusnet - no use
I don't have access to Command Prompt - work laptop
My IT dept. have told me that ports TCP 10000/10001 and UDP 500 need to be open. So, I have tried to do this on the Port Forwarding function in the Technicolor admin page. Again, no luck. But, I am not 100% confident I did it correctly.
I am at my wits end - please please can anyone help?
Regards,
bfitzge1
Re: VPN Connection Problem
30-01-2015 3:00 PM
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IMO these routers perform better when the PC's network adapter is configured to automatically get it's IP address.
Have you tried disabling Plusnets firewall, not just setting it to low?
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