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VERY SLOW speed after installing my Fibre Broadband

kamilkowalczyk
Newbie
Posts: 4
Registered: 09-07-2014

VERY SLOW speed after installing my Fibre Broadband

As in the topic I have very very slow speed of my fibre broadband. An engineer told me 1 hour ago that I'll have nice and fast connection because I live 10m from the Fibre Cabinet. Plusnet advisor told me that I will get speeds as follows :
Estimated download speed: 79 Mbps
Estimated upload speed: 19 Mbps
While I'm getting only 4Mbps..
Is it normal ?
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: VERY SLOW speed after installing my Fibre Broadband

xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: VERY SLOW speed after installing my Fibre Broadband

Plusnet probably need to update their profile manually. Sometimes their profiling system doesn't catch up with BT's.
I'm sure someone will be along soon to take a look.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: VERY SLOW speed after installing my Fibre Broadband

I've just changed you over to the Fibre Product and your speeds should now be sorted.
Please restart your Plusnet Router (not the Openreach Modem) and the speeds should be much improved.
Chris Pettitt
Cloud Environments Engineer
kamilkowalczyk
Newbie
Posts: 4
Registered: 09-07-2014

Re: VERY SLOW speed after installing my Fibre Broadband

Yes. It is much better now Smiley BT Wholesale Broadband Performance Test shows 36Mbps. Now I can calmly wait to get full power with 78Mbps.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: VERY SLOW speed after installing my Fibre Broadband

Did you run the further diagnostics from the BT performance test? We'd like to see what it says for the IP profile both up and down.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
kamilkowalczyk
Newbie
Posts: 4
Registered: 09-07-2014

Re: VERY SLOW speed after installing my Fibre Broadband

Download speedachieved during the test was - 36.98 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Copied from further diagnostics
In here https://portal.plus.net/my.html?action=data_transfer_speed :
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-07-09 13:15:37
Current line speed:
78 Mb
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: VERY SLOW speed after installing my Fibre Broadband

I've got an order in place for you to be moved to 80/20 as there was a mistake with the initial order that was placed. You should notice full speeds to be restored by the early hours of tomorrow morning.
I've provided feedback on the agent who placed the order.
Chris Pettitt
Cloud Environments Engineer
kamilkowalczyk
Newbie
Posts: 4
Registered: 09-07-2014

Re: VERY SLOW speed after installing my Fibre Broadband

Thank You Sir Smiley that's great support Smiley