VAT reduction: Plusnet calculator not working correctly?
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VAT reduction: Plusnet calculator not working correctly?
14-02-2009 4:25 PM
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Does everyone agree I should now be paying Unit £17.86, VAT £2.68, Gross £20.54?
I'm actually being charged Unit £17.88, VAT £2.68, Gross £20.56
I noticed this when checking out the details for another problem on my billing.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT reduction: Plusnet calculator not working correctly?
15-02-2009 12:56 PM
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You're right, raise a ticket and we'll get it sorted.
Re: VAT reduction: Plusnet calculator not working correctly?
15-02-2009 1:03 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT reduction: Plusnet calculator not working correctly?
18-02-2009 11:28 AM
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Re: VAT reduction: Plusnet calculator not working correctly?
18-02-2009 11:37 AM
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All the details are on ticket 27873750
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT reduction: Plusnet calculator not working correctly?
18-02-2009 11:43 AM
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I'm not entirely sure what's going on, but I'll ask finance to have a look.
Re: VAT reduction: Plusnet calculator not working correctly?
18-02-2009 12:03 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT reduction: Plusnet calculator not working correctly?
18-02-2009 12:17 PM
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It'll all be sorted before All Hallows Eve.
Re: VAT reduction: Plusnet calculator not working correctly?
04-03-2009 10:43 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT reduction: Plusnet calculator not working correctly?
05-03-2009 11:57 AM
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I thought PAYG/15GB was £19.99 initially when VAT was 17.5%, guess I have that wrong.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: VAT reduction: Plusnet calculator not working correctly?
05-03-2009 12:10 PM
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Re: VAT reduction: Plusnet calculator not working correctly?
05-03-2009 1:39 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT reduction: Plusnet calculator not working correctly?
05-03-2009 3:21 PM
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Things involving VAT errors can get VERY messy if not resolved in a timely manner.
The billing system does seem to be very fragile and any change to product or pricing sends it into a spin for an extended period. Result, lots of work for an already overworked (but still remarkably amiable :-*) Comms Team. Is it time for some development effort to be diverted to getting the range of problems with Billing / Credit cards / DD resolved to make the system stable once more.
Maurice
See also the currently open items in PUGIT which remain unresolved. (Select Category = Billing and Status = Open and then Submit the query)
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: VAT reduction: Plusnet calculator not working correctly?
05-03-2009 3:38 PM
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I personally have suffered many billing errors, and yes James has personally been very helpful - but it shouldn't be necessary. The systems should work, and staff should be totally conversant with it.
QA audit on the system and processes seems to be needed.
I've added a comment on this on the ask the boss thread - as I believe he should personally be aware and investigate.
Re: VAT reduction: Plusnet calculator not working correctly?
08-03-2009 12:14 PM
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Checking the calculation again, the amount I am being billed currently works out as (19.99 / 1.175 * 1.15) + 1.00. That is the price of the base product has been reduced for the VAT reduction, but the VAT reduction has not been passed on for the £1 domain.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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- Re: VAT reduction: Plusnet calculator not working ...