Usual download speed query!!

[#1]

We're currently looking at your fault and attempting to arrange your master socket being moved. We'll update your ticket today.

[#2]

The engineer appointment is going ahead tomorrow(15th 1pm-6pm) as planned and we've asked for the master socket to be moved.
Let me know how it goes.

[#3]

Many thanks, gents. I will give update tomorrow.

[#4]

Make sure they replace that extremely old standard cable and joint box and drill the hole in the right place

[#5]

Now I am certain that one of the cables coming out of master socket is a source. I found that behind wooden panels. That means there is no 3rd cable running inside the wall, as engineer who installed fibre said.
I will make sure.

[#6]

Quote from: Anotherone

Make sure they replace that extremely old standard cable and joint box and drill the hole in the right place

What if that cable goes to the very wooden post on the street, or even worse to cabinet. Do you think they gonna have enought time to do that?

[#7]

If that old cable goes to the pole it must be replaced, what can you see on the RHS of the joint box, does it look the same flat cable where the two wires are side by side? If you've got flash, take a photo.
Is it possible to drill through the wall from outside to exactly where you want the master socket?
PS.It won't go to the Cab!

[#8]

I cannot take a photo now, I am at work, but it is the same cable. Both are very stiff (You could probably run 13A current through it ). It is very hard to bend it, if you know what I mean.
And yes, there shouldn't be a problem drilling a hole. I am 95% sure there is no piping or cabling going in that wall. The only thing is, cable goes up my wall, then across over access footpath for me and my neighbours and is attached to hook of my neighbours wall then goes to the pole.

[#9]

Take a picture when you get home and post it. Make sure they replace that as well then, so you'll then have one continuous cable from the pole to your Master socket (no need for a joint) which is what you should have had in the first place!
Here's a picture http://img-europe.electrocomponents.com/largeimages/R0411813-01.jpg the White & Orange are the first pair, Black and Green are the 2nd pair, not usually used, the 3 (pale) yellow wires are steel strain wires. The 2 pair drop-wire CW1411 is 5.3mm in diameter (round x-section) and Black sheathed..

[#10]

Is that what you wanted? Cable on the left enters house, on the right goes up the wall. Horizontal picture is further up. That all I can do at night time.

[#11]

That's brilliant. I really can't believe that Fibre installs are being done with such old cable in place - well I shouldn't be surprised. That must all be replaced. You will never have a decent stable Fibre installation with cable like that. If the engineer that turns up doesn't seem too co-operative and is talking about not replacing the cable, moan like hell.
Plusnet needs to make a formal complaint about the original install as well.
Edit: see http://www.openreach.co.uk/orpg/home/aboutus/equivalence/downloads/Key_messages_for_GEA_FTTC_enginee...
and http://www.openreach.co.uk/orpg/home/aboutus/equivalence/whatwetellourengineers/whatwetellourenginee...

[#12]

Hi Lucas,
Then engineer is all booked in for you today, it'll be worth mentioning to the engineer to replace the cable to the pole and if needed you can ask him to give us a call.

[#13]

I am not holding my breath, but I don't think he is going to come today.

[#14]

Oh isn't that just typical Openretch  

[#15]

Oh well...

Quote from: chrispurvey

We're currently looking at your fault and attempting to arrange your master socket being moved. We'll update your ticket today.

Quote from: chrispurvey

The engineer appointment is going ahead tomorrow(15th 1pm-6pm) as planned and we've asked for the master socket to be moved. Let me know how it goes.

Hi Chris, My ticket actually was not updated and as you aware, engineer did not turn up. Maybe there was some lack of communication?