Using phone causes broadband problem

javlin7 · ‎26-07-2017

Any one else seen this? If we use the phone, incoming or outgoing call, our broadband drops and the light in the router goes from blue to orange.

Townman · ‎22-08-2007

This problem is often caused by a defective filter. Have you tried replacing it?

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.

Phone Faults

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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