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Username showing

MOltd
Newbie
Posts: 2
Registered: 16-02-2017

Username showing

I have a static IP address with Plusnet as I need this for work. However, on many websites they are able to track IP address which then displays my Plusnet username, which is actually my full name!

I have spoken to Plusnet who have said they can remove or at least remove my full name from this, however they have not done so.

Anyone any idea on how I can stop this happening, of course I'm aware that my IP address will be visible to others, I just don't want my full name broadcast around the world!

Many thanks indeed,

MO

3 REPLIES
Browni
Seasoned Champion
Posts: 1,520
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Username showing

If you fill in the request here (requires login) it should be picked up fairly quickly.

I changed mine from username.plus.com to the IP address format 81.174.xx.yy.plus.com last year and it was acted on within a couple of hours,

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
MOltd
Newbie
Posts: 2
Registered: 16-02-2017

Re: Username showing

brilliant, thank you I have completed this form…  Let's see what happens :-)

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Username showing

That's been put through for you, should take effect within the next 24 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff