cancel
Showing results for 
Search instead for 
Did you mean: 

Username / password verification - comment on EOD

Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: 20-08-2008

Username / password verification - comment on EOD

Yesterdays EOD - by Matt
"5 Username / password verification - There still appears to be a lot of confusion with the usernames and passwords for accounts. Every day customers call in unsure whether they need to include the realm on their username for everything or just the router config."
Yes - and not just on PN - I've configured B/B / email clients etc for several people - different software and this often is a tricky issue.
Do we use plusdsl.net or plus.com or just <username> etc etc
Although you have comprehensive set pages for a variety of software and not just IE / Outlook ,
for example on your http://www.plus.net/support/email/setup/thunderbird.shtml
it would make things 100% clear if you used an example account name and amended the software screen shots to have the text in the textboxes.
2 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Username / password verification - comment on EOD

Hi Mal,
It's something that we're trying to address in our "Welcome PDF" that every customer receives.
We're trying to make it as readable as possible, and highlights which username formats you should be using.  Of course, if we preconfigured routers, this would make things a lot easier.
Watch this space Wink
Not applicable

Re: Username / password verification - comment on EOD

It'd be easier if women set up the connections too - that way the instructions would stand a good chance of being read. *guffaws*