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Usage stats came and went

MkJohn
Hooked
Posts: 7
Registered: ‎22-03-2013

Usage stats came and went

I stopped being able to see usage stats last August and despite two queries I was told there was no estimate of the date the issue would be fixed. Last week, the stats returned and for 5 or 6 days I could keep  a track of my usage again.
Now my billing period has rolled over and the stats have disappeared.
Same problem as before - I get the "Sorry, there's nothing to show at the moment." message.
Is this problem fixed or was it just an aberration that allowed me to see the stats for a few days? Only it's very irritating being on a capped service and not being able to see your usage using the ISP-supplied monitoring tool.
Thanks
John
1 REPLY
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Usage stats came and went

The only option you have at the moment if you are worried about going over your allowance is to continually raise tickets asking for your usage to date.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)