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Usage not reset / capping not removed
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- Re: Usage not reset / capping not removed
Usage not reset / capping not removed
20-04-2011 12:27 AM
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Long story short, I tried Extra and found it to be incompatible with my habits so opened a ticket to switch back to my old package.
It's now after midnight and I'm on a new cycle (yay) so I *should* be unrestricted and able to watch Bleach!
VMBU is showing "paid for usage" at 0KB, free usage at 95.63Gb so with that in mind I shouldn't be capped at all. Has something gone wrong with the transition back to my old account which is keeping me on the 128k limit?
VMBU should be showing Premier Option 1 settings with a new cycle starting 0 peak and 0 off peak.
It's now after midnight and I'm on a new cycle (yay) so I *should* be unrestricted and able to watch Bleach!
VMBU is showing "paid for usage" at 0KB, free usage at 95.63Gb so with that in mind I shouldn't be capped at all. Has something gone wrong with the transition back to my old account which is keeping me on the 128k limit?
VMBU should be showing Premier Option 1 settings with a new cycle starting 0 peak and 0 off peak.
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Re: Usage not reset / capping not removed
20-04-2011 7:37 AM
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Package changes are not instantly changed as you go over midnight, a script is run during the early hours to do the package changes and resetting of allowances. I suspect by now it should have happened.
Message 2 of 6
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Re: Usage not reset / capping not removed
20-04-2011 10:13 AM
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Yes and no. My speeds are back (woo!) but VMBU is showing Extra info and not Premier Option 1 info. A payment is scheduled for £15 so looks like I've not been set back to Premier
Message 3 of 6
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Re: Usage not reset / capping not removed
20-04-2011 2:10 PM
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Hi David W,
That should be sorted now, I've just checked the account and it's definitely a Premier option 1 following some work this morning. Please let us know if not though.
That should be sorted now, I've just checked the account and it's definitely a Premier option 1 following some work this morning. Please let us know if not though.
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Re: Usage not reset / capping not removed
20-04-2011 4:32 PM
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I'm unable to find out Matt. Something messed up so I can't log in to the portal any longer it's being sorted though but no idea when because I can't log in to check tickets, gah.
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Re: Usage not reset / capping not removed
20-04-2011 4:48 PM
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Odd, that should be fine now - just logged in as yourself to check and it worked as normal?
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