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Usage Allowance Clarification

Community Veteran
Posts: 4,780
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Usage Allowance Clarification

I only recently joined Plusnet and opted for the Value Broadband package with a 10 GB monthly usage allowance.  I never considered whether this was an allowance for downloads only or downloads plu uploads, until a question elsewhere on the forum set me wondering.  I could not find anywhere where this was stated explicitly; can somebody clarify?   
7 REPLIES
Community Veteran
Posts: 38,412
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Usage Allowance Clarification

downloads and uploads
Community Veteran
Posts: 4,780
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Usage Allowance Clarification

Thank, Oldjim.  I scanned the Terms and Conditions but could not find this information.
198kHz
Seasoned Pro
Posts: 3,241
Thanks: 271
Fixes: 7
Registered: 30-07-2008

Re: Usage Allowance Clarification

When a similar question was asked in March the answer was to be found at http://www.plus.net/support/broadband/usage/vmbu.shtml - but not now.  Sad
Not young enough to know everything
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Usage Allowance Clarification

Hmmmm, I'm not sure when or why that got removed.
I'll have a word with the content guys tomorrow to find out, and see if we can't get it put back in. Wink
198kHz
Seasoned Pro
Posts: 3,241
Thanks: 271
Fixes: 7
Registered: 30-07-2008

Re: Usage Allowance Clarification

Thanks Mand.  Smiley
It's information which I think an existing or prospective customer should be able to easily find.
Not young enough to know everything
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Usage Allowance Clarification

Hi,
I've spoken to the content team, and there's a task with them to get this added back in. Can't promise anything on timescales, but it'll get done as soon as we can.
198kHz
Seasoned Pro
Posts: 3,241
Thanks: 271
Fixes: 7
Registered: 30-07-2008

Re: Usage Allowance Clarification

Just noticed - it's back - thanks Mand.  Smiley
Quote
Keep track of how you're using your broadband connection using the View My Broadband Usage tool.
Please note - both your uploads and downloads make up the usage amounts shown below
Not young enough to know everything