Urgent help with question 145311877 please!
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15-03-2017 5:15 PM
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No worries. I've been checking your fault everyday and I'm seeing it's not been assigned to an engineer as of yet. As it's still within the response time we've been given we're unfortunately not able to chase Openreach.
I'm rota'd off tomorrow, but I've already passed your account to one of my colleagues to contact Openreach tomorrow and he will provide you an update via your ticket.
I'm really sorry for the length of time this is dragging on for and for the inconvenience caused.
As for your fibre activation, our suppliers have pushed this back to the 24th March due to engineer availability in your area I'm afraid. Apologies that you weren't made aware of this.
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Re: Urgent help with question 145311877 please!
15-03-2017 5:29 PM
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Re: Urgent help with question 145311877 please!
24-03-2017 5:49 PM
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Re: Urgent help with question 145311877 please!
24-03-2017 5:59 PM - edited 24-03-2017 6:41 PM
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I'm sorry to hear this I've left the office for the weekend I'm afraid however if you private message me with your landline phone number (if you know it) I will be happy to run a few tests via our suppliers systems.
+Edit+
@lancem - Thanks for the private message. Just tested your line and I'm not identifying any problems. The router's in sync with the exchange but it's not authenticating. It's possible it's just the auto setup of the router not quite working correctly.
Are you able to access the router gateway at http://192.168.1.254, ideally using an Ethernet connection from a laptop or PC? If so, I think you'll just need to connect using your [username]@plusdsl.net and your account password.
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Re: Urgent help with question 145311877 please!
24-03-2017 7:11 PM
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Re: Urgent help with question 145311877 please!
24-03-2017 7:16 PM
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I am not in front of mine now, but if you go to advanced settings. And I think broadband, press the disconnect button, and once it has you should then be able to enter your username and password, and then press connect.
If it's anything like when I first joined, it may take a few attempts.
Re: Urgent help with question 145311877 please!
24-03-2017 8:10 PM
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Re: Urgent help with question 145311877 please!
24-03-2017 8:56 PM
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I might give up now and try again in the morning.
Re: Urgent help with question 145311877 please!
25-03-2017 9:46 AM
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Re: Urgent help with question 145311877 please!
25-03-2017 10:46 AM
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I'll check up on things for you Monday morning, apologies if you don't manage to fix it over the weekend.
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Re: Urgent help with question 145311877 please!
26-03-2017 11:59 AM
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Re: Urgent help with question 145311877 please!
26-03-2017 12:58 PM
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You could just give them a call, or use chat and maybe get an answer today?
Re: Urgent help with question 145311877 please!
27-03-2017 9:12 AM
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Thanks for your patience @lancem It looks like a cross jumpering problem as your circuit is in sync but the flashing light on the router is indicating it's out of sync.
I've updated your ticket now, if you let me know on here once you've replied I can get the engineer booked in for you. I apologise for the inconvenience caused.
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