[Urgent] No broadband & can't get through on phone
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: [Urgent] No broadband & can't get through on p...
[Urgent] No broadband & can't get through on phone
12-08-2020 8:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can someone reach out to me - no broadband after storms last night. Phone works fine, have reset everything and checked connections.
Tried to phone up but "we're very busy so phone back later or tomorrow" which frankly isn't great. Plusnet been good for past year but disappointed by service today.
Please help - I need my broadband to work!
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 8:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 9:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 9:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ejstubbs , @andydunbar , @linzijack , @Mr-A-N-Other If it is a 'local' problem it would not necessarily be posted on the disruptions page even if that was working, but as it is a BT infrastructure problem anyway, there is nothing PN can do about it - you are in the hands of BT/Openreach.
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As it happens, it is on the Status page https://plusnet.servicestatus.net/plusnet/status
It is also far more widespread. https://downdetector.co.uk/status/bt-british-telecom/map/
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's useful to know - it wasn't on the status page this morning (and I'm in Edinburhg like the others). So at least we know there's no need to call.
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No Broadband in Cumbria for 3 days now and impossible to contact plusnet.
They used to be a good company before they were taken over by BT.
Will have to refer this to Ofcom. I Suggest everyone with similar problems does the same.
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Playtoe 'No broadband' - is it just you, or are others around you also affected?
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 10:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It is now, yes (hurrah). I can assure you that it was not there earlier this morning when I spoke to Plusnet and posted on here. Maybe my call actually had some effect in getting them to update it?
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 10:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 I don't know anyone else in the area with Plusnet. The neighbors broadband is working fine but they are with SKY.
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Playtoe In that case, for anyone here to be able to help you - are you on ADSL or FTTC? I would suggest starting your own topic on the relevant board, with as much detail as possible - your initial post is a little bereft of detail.
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 Thanks for the advice. I'll try that. What would you consider to be the relevant board?
Re: [Urgent] No broadband & can't get through on phone
12-08-2020 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: [Urgent] No broadband & can't get through on p...