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Urgent - Changing my Broadband product

headhunterhbn
Grafter
Posts: 54
Registered: 01-12-2007

Urgent - Changing my Broadband product

Around 2 days ago i accidentally chose to move from BBYWP to BBYW Option 2, is there any way to cancel this before it switches me?
4 REPLIES
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Urgent - Changing my Broadband product

I would suggest step 1 is to raise a ticket asking for it to be cancelled.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Urgent - Changing my Broadband product

I would suggest phoning also as it might be quicker
paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: Urgent - Changing my Broadband product

...or phone Customer Service on 0114 296 5198 (may be quicker than raising a ticket if you're desperate!).
...oldjim beat me to it!
headhunterhbn
Grafter
Posts: 54
Registered: 01-12-2007

Re: Urgent - Changing my Broadband product

Nevermind, I raised a ticket and it was sorted in around 2 mins after sending it. Thanks PlusNet support team!