Upstream SNR varying wildly
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- Upstream SNR varying wildly
Upstream SNR varying wildly
07-01-2016 3:54 PM
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Re: Upstream SNR varying wildly
07-01-2016 5:56 PM
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It rather looks like you DS target SNRM is 9dB (not ideal) and you have noise issues on bot DS and US. Is the phone line quiet? Dial 17070 option 2. Do you still have Christmas lights up? Have you gone around the home UNPLUGGING electrical equipment to see if your SNRM changes in a marked way?
You should be looking at anything and everything, especially things with power blocks - these can and do deteriorate with age.
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Re: Upstream SNR varying wildly
07-01-2016 6:35 PM
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Re: Upstream SNR varying wildly
07-01-2016 6:53 PM
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Is it worth me forcing a resync tomorrow morning to see if it stabilizes? The router I'm using (D-Link DSL 2640R) doesn't allow me to disconnect the ppp before powering off, do you think the DLM will put the SNR even higher if I do this?
Re: Upstream SNR varying wildly
07-01-2016 7:37 PM
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Doing a single drop should have no effect on the DLM.
Are there any phone extensions - used or not? Though the router is plugged into the master socket other phone extension wires could have a detrimental impact on the line's performance.
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Re: Upstream SNR varying wildly
07-01-2016 11:55 PM
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Tomorrow I'll power the router off to force a resync and hope it stabilizes, if not I'll also try the quiet line test and report back.
Thanks.
Re: Upstream SNR varying wildly
08-01-2016 3:54 PM
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In order to eliminate any issue of emi or rfi in my house I went a bit ott - when the router was powered on it was the only thing in the whole house with any power - the pc and monitor were then plugged back in to restart routerstats, and the rest of the house powered up gradually since then - nothing has caused any significant change in the SNR.
I've also done a quiet line test and there's definitely noise on the line, not loud but a continuous background hiss like white noise. This is using a cordless phone however; neither I nor anyone I know still has a corded phone for me to try - its possible that the noise comes from the phone itself.
Edit: Just used pingtest.net to assess line quality and got 4% packet loss - this has always been 0 before. Things are getting worse, not better
Re: Upstream SNR varying wildly
08-01-2016 6:08 PM
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It is not unheard of for such issues to arise from the computer /screen itself!
After than try the faults trouble shooter - with a SNRM of 9dB you can certainly try the "slow speed" claim.
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Re: Upstream SNR varying wildly
12-01-2016 12:43 PM
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Please can someone DO SOMETHING about this - the ticket has been open since 20th Dec, this topic has >300 views but not a single response from PN staff
I'm being done, alright, but there's nothing here to be proud of...
Edit: Amazing - finally got so hacked off that I resorted to shouting on the forum (not what I like to do) and within seconds I get a text to say an engineer has been tasked to sort the line out. Other users take note...
Re: Upstream SNR varying wildly
12-01-2016 1:04 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Total lack of response to engineer visit request
02-02-2016 9:29 AM
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A week ago I replied to your support team confirming that I did need an engineer visit and giving 3 times when I would be available as requested. The last of these ran out yesterday, as far as I can tell you haven't even read my reply yet >:(. This is beyond a joke, my ticket is now running into its third month with no improvement to my service. To call your customer service abysmal would be a compliment.
As a separate issue my service is contracted but there is nowhere on any of your webpages that I can find an end date for this contract. Please provide this information so I can get the hell out of my asscociation with the most incompetent company I've ever encountered ASAP without having to pay for the privilege
Re: Total lack of response to engineer visit request
02-02-2016 9:38 AM
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Any fault Plusnet may have opened with 'their supplier' will probably have timed out.
If you go to https://portal.plus.net/my.html?s=0&action=account_summary you should see something like
Quote Unlimited Fibre Broadband (Without Phone) £66.24(upon cancellation)
That will reduce each month and go to zero when you are out of contract.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upstream SNR varying wildly
02-02-2016 11:48 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Total lack of response to engineer visit request
02-02-2016 12:20 PM
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I'm sorry to hear you've not had a reply for a few days now.
I've just taken a look at your account and I'm glad to see a faults agent is working on it at the moment so you'll hear back from us again soon.
Re: Upstream SNR varying wildly
02-02-2016 7:11 PM
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Topics merged for continuity of information.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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