Upload v download speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Upload v download speeds
Upload v download speeds
06-08-2013 9:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anyone able t explain how this can happen?
Re: Upload v download speeds
06-08-2013 9:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The maximum upload speed on ADSL is approx 1Mb. ADSL2 can be provisioned on either a 448k ( fixed maximum ) or an 'uncapped' ( as fast as possible upto 1M ) upload. Your previous provider O2 probably had an uncapped upload.
Quote Stuff I read suggests that upload speed should be at least one tenth of download speed but that the provider can change this ratio
Normally PN configure on the 448k but you can request it to be uncapped ( it's free ). Sometimes upcapping the upload can reduce the download a little.
Hope that helps
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upload v download speeds
06-08-2013 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Upload v download speeds
06-08-2013 11:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst the forums are not a formal support facility, PlusNet have a Digital Care Team (DCT) who monitor them, one of them may well spot this thread and offer to uncap your upstream.
If that doesn't happen, then give the CSC a call and they should be able to do it ( usually takes 24hrs ).
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upload v download speeds
06-08-2013 11:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just let us know if you'd like to go ahead with this and we'll get the order placed for you, it should complete tomorrow.
Re: Upload v download speeds
06-08-2013 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I too am a new customer having changed supplier from O2 to Plusnet to Sky today.
It was a very smooth an automatic config and setup process which is great to see.
However I have noticed the capped upload speed also - please can I ask request an uncapping, as Skype isn't going to work for me either!
My username is etelford
Thanks.
Re: Upload v download speeds
06-08-2013 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's been placed for you and should complete tomorrow, though to be fair skype will work absolutely fine on a connection with a 448k upload.
Re: Upload v download speeds
06-08-2013 1:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upload v download speeds
06-08-2013 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Upload v download speeds
06-08-2013 10:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Great yes pl do this
Julian
Re: Upload v download speeds
06-08-2013 11:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Skype have a nice useful page that shows you what sort of bandwidth you need for various types of calls.
https://support.skype.com/en/faq/FA1417/how-much-bandwidth-does-skype-need
As you can see, for normal video calling the capped upload should be fine. For high quality, you may very well struggle without it being uncapped and for HD you really would need to be on a fibre connection.
The page also takes you through checking in skype what types of calls you would be capable of.
Hope people find that link useful!
Re: Upload v download speeds
07-08-2013 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's now been placed for you and will complete tomorrow morning
Re: Upload v download speeds
08-08-2013 8:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am really, seriously impressed by the commitment to customer service - setting up this site, responding quickly, explaining things, getting a solution. I've worked in the service sector and know how rare this is
I'd like to suggest that Plusnet takes over the NHS, the police, the Government.......
Julian
Re: Upload v download speeds
08-08-2013 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My upload speed though is pretty much the same as the others posted, so would it be ok for me to request mine be uncapped too please
On another note thank you for such a smooth transition from BE to Plusnet.
Re: Upload v download speeds
08-08-2013 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks very much and welcome to the community Really glad you're impressed.
I've just placed an order to uncap your upstream for you, it'll complete tomorrow.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Upload v download speeds