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Upload uncapping

gizmoguy
Hooked
Posts: 8
Registered: ‎06-08-2016

Upload uncapping

Hi,

 

I've hear that if I ask for it I can get my upload speed uncapped. Is this free? Can I get my upload uncapped?

 

Thanks,

John

7 REPLIES
Community Veteran
Posts: 5,681
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Re: Upload uncapping

Hi, I think it depends on what type of exchange you are on if it's a C21 then I think it's free, otherwise there's a monthly fee.

Gel
Seasoned Pro
Posts: 1,663
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: Upload uncapping

gizmoguy
Hooked
Posts: 8
Registered: ‎06-08-2016

Re: Upload uncapping

Thanks for your help everyone.

My exchange is 21CN. Do I have to call Plusnet up to enquire about this then?

 

John

Community Veteran
Posts: 5,681
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Re: Upload uncapping

@gizmoguy - You could contact them if you want but chances are the very useful Plusnet peeps that post here on the site will pick this up for you tomorrow. They should also be able to confirm any cost that might be incurred. Give it till lunchtime then if there's no action here make your call, but I don't think that'll be needed.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Upload uncapping

Just looking at this for you now.

 

It looks like your upload speed is already uncapped. You're syncing at about 1Mb. Are these the kinds of speeds you are seeing?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
gizmoguy
Hooked
Posts: 8
Registered: ‎06-08-2016

Re: Upload uncapping

Hi Matty,

 

With speedtest.net I get between 15-16 Mbps downstream and 0.7-1 Mbps upstream. What is the expected uncapped upstream sync speed?

 

Line stats posted below for your information. Error count seems to be high (these stats are after line has been up just 5 minutes), but no noticable problems, so not sure what's going on there...

 

Upstream SNR (dB)  7.2
Downstream SNR (dB)  6
Upstream interleave depth
Downstream interleave depth
Upstream line attenuation (dB) 6.8
Downstream line attenuation (dB) 11
Upstream output power (dBmV) 12.5
Downstream output power (dBmV) 19.5
Upstream CRC  20
Downstream CRC  17
Upstream FEC  13
Downstream FEC  0
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Upload uncapping

about 1Mb/s or a little bit higher