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Upload uncap

davvy76
Grafter
Posts: 71
Thanks: 3
Registered: 20-11-2013

Upload uncap

Hi,
My upload has been set really low, around 0.37Mbps can it be increased a bit please?
Thanks.
9 REPLIES
Superuser
Superuser
Posts: 12,582
Thanks: 3,854
Fixes: 25
Registered: 22-08-2007

Re: Upload uncap

That all depends upon which product you are on.
If you are on a 21CN service then yes, but you will need to wait until the DCT pick this up after the weekend.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Upload uncap

davvy76
Grafter
Posts: 71
Thanks: 3
Registered: 20-11-2013

Re: Upload uncap

Cheers for the replies guys, I am indeed on 21cn.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Upload uncap

From what I can see on Ticket: 86155948, an engineer capped your upstream for stability reasons. I'm happy to uncap this though to see if the lien is fine again with it uncapped?
Chris Pettitt
Cloud Environments Engineer
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: 20-11-2013

Re: Upload uncap

Hi Chris, yes it was capped for that reason but at the same time an BT engineer fitted a new filtered face plate and requested the upload to be tweaked by a few db by the guy he was talking to at Btwholesale, when he tested it again he was very surprised to see it had been set at 24db from the original 6db. The only reason I ask is because when theres lots of devices trying to use the connection at once the upload becomes swamped by the download requests and browsing grinds to a halt.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Upload uncap

If you're happy for it to be uncapped, I'm happy to arrange that for you?
Chris Pettitt
Cloud Environments Engineer
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: 20-11-2013

Re: Upload uncap

H Chrisi, I'm happy to go ahead, I presume if it all goes to pot it can be lowered again?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Upload uncap

That's been done for you.
Chris Pettitt
Cloud Environments Engineer
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: 20-11-2013

Re: Upload uncap

Cheers Chris, fingers crossed!