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Upload uncap

davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

Upload uncap

Hi,
My upload has been set really low, around 0.37Mbps can it be increased a bit please?
Thanks.
9 REPLIES 9
Townman
Superuser
Superuser
Posts: 22,923
Thanks: 9,539
Fixes: 158
Registered: ‎22-08-2007

Re: Upload uncap

That all depends upon which product you are on.
If you are on a 21CN service then yes, but you will need to wait until the DCT pick this up after the weekend.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Upload uncap

davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

Re: Upload uncap

Cheers for the replies guys, I am indeed on 21cn.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload uncap

From what I can see on Ticket: 86155948, an engineer capped your upstream for stability reasons. I'm happy to uncap this though to see if the lien is fine again with it uncapped?
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

Re: Upload uncap

Hi Chris, yes it was capped for that reason but at the same time an BT engineer fitted a new filtered face plate and requested the upload to be tweaked by a few db by the guy he was talking to at Btwholesale, when he tested it again he was very surprised to see it had been set at 24db from the original 6db. The only reason I ask is because when theres lots of devices trying to use the connection at once the upload becomes swamped by the download requests and browsing grinds to a halt.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload uncap

If you're happy for it to be uncapped, I'm happy to arrange that for you?
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

Re: Upload uncap

H Chrisi, I'm happy to go ahead, I presume if it all goes to pot it can be lowered again?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload uncap

That's been done for you.
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

Re: Upload uncap

Cheers Chris, fingers crossed!