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Upload stuck at 64k!

toastofleeds
Dabbler
Posts: 13
Registered: 04-01-2016

Upload stuck at 64k!

I'm on a long line, but usually get about 700-800k upload. But it's recently syncing at 64k - help!

I've replaced the router (was using 2wire, and tried Plusnet router) but it's still the same. Any ideas?
Edit: that's a line sync of 64k

 

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Upload stuck at 64k!

I've tested your connection, however it's unfortunately not currently in sync.

 

Looking at the connection history for your line, it may be worth going through our troubleshooting guide. If that doesn't help, please raise a fault here.

 

 
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
toastofleeds
Dabbler
Posts: 13
Registered: 04-01-2016

Re: Upload stuck at 64k!

Thanks Harry - it's down due to the 2704n not being able to sync. 

I'll dig out a phone to test the line!

toastofleeds
Dabbler
Posts: 13
Registered: 04-01-2016

Re: Upload stuck at 64k!

I'm still stuck at 64kb! Sad

The phone line is quiet. A bit echo-y but no clicks, pops or whistles (from a quite line test).

There's normally no phone attached, and the router is straight into the master socket (via a filter). I think this is purely due to line length - I'm on 63db attenuation and 7db snr.

Is there something making the 64kb rate stick, or will this lift over time?

Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Upload stuck at 64k!

I'm running a few tests on your line.

[edit]

Can you test it again?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
toastofleeds
Dabbler
Posts: 13
Registered: 04-01-2016

Re: Upload stuck at 64k!

Afraid it's made no difference.
Current rate: 64
Max rate: 176
Snr: 0
Attenuation: 31.5
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Upload stuck at 64k!

This is going to need looking at as a fault, can you complete the faults checker here please https://faults.plus.net

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
toastofleeds
Dabbler
Posts: 13
Registered: 04-01-2016

Re: Upload stuck at 64k!

Many thanks Chris - thought it might do!
Just raised it now.