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Upload speeds dropped

Cubey
Dabbler
Posts: 11
Registered: 05-03-2013

Upload speeds dropped

Hi all.
It seems my upload speeds have dropped about 5Mbps since last night.
Normally I get just short of 12Mbps. This morning it's just over 7Mbps.
Anyone else getting this problem?
Cheers
Nathan.
9 REPLIES
Bright
Grafter
Posts: 363
Registered: 02-02-2013

Re: Upload speeds dropped

Everything normal here on 80/20 FTTC (17.88Mbps upload measured just now).
Do you get the same results on the BTW speed tester?
Cubey
Dabbler
Posts: 11
Registered: 05-03-2013

Re: Upload speeds dropped

Hi Blight
I'm on FTTC too. I should of added that. I just did the BT speed test with the following results.
Download: 50.98Mbps
Upload: 6.93Mbps
Further tests showed : Upload speed achieved during the test was - 6.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
I miss my 12Mbps upload Sad
Nathan
Plusnet Help Team
Plusnet Help Team
Posts: 13,484
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Upload speeds dropped

Hi Cubey,
Upload speeds as with downloads can vary but given the amount that's decreased by I'd best advise you to raise a fault:
http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Bright
Grafter
Posts: 363
Registered: 02-02-2013

Re: Upload speeds dropped

But your download speed and download BT IP profile are the same as before?
As Adam says, it does sound like a fault...
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Upload speeds dropped

To rule out any problems at your end you could (via your router) disconnect and reconnect, or even, reboot your router.
I say this because I loose speed up & down periodically and that's how I get back to normal!
Geoff,
York.
Cubey
Dabbler
Posts: 11
Registered: 05-03-2013

Re: Upload speeds dropped

The profiles are the same as before as far as I know.
Thanks for the advice. I have started the fault report process and I shall start the three BT tests tomorrow.
Nathan.
Cubey
Dabbler
Posts: 11
Registered: 05-03-2013

Re: Upload speeds dropped

Thanks Geoff. I tried that earlier but no difference. But I will try again a bit later just to make sure.
Nathan.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Upload speeds dropped

Good luck Nathan!
I have to say that since joining PN my connection has been rock solid. The odd times the speed has nose-dived (to less than 5meg!) a reconnect or reboot cures it!
Geoff,
York.
Cubey
Dabbler
Posts: 11
Registered: 05-03-2013

Re: Upload speeds dropped

Sadly in this case a reboot and disconnect didn't solve the problem. I've filled out the faults form so hopefully it will get fixed soon.
Thanks for the help Smiley
Nathan.