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Upload speed

lizzie1965
Newbie
Posts: 3
Registered: 03-08-2016

Upload speed

Done a speed test yesterday and it shows an upload speed of just  0.38mbs this seems very slow? Tried to upload photo to photobucket and after 5 mins still not uploaded.What speed for uploading should i be achieving? Download is normally around the 14mbs mark.

Thanks.

8 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Upload speed

It's possible that your upload is still capped at 448k, let me go take a look and I'll post back shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lizzie1965
Newbie
Posts: 3
Registered: 03-08-2016

Re: Upload speed

OK thanks.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Upload speed

That should be sorted tomorrow for you, I've placed the order to uncap your upload. It should give you around double what you're seeing at the moment, maybe a little more.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
vaughnrice
Newbie
Posts: 2
Registered: 03-08-2016

Re: Upload speed

Plusnet are owned by BT and provide the worst service I have ever know. They have multiple broadband issues and consistently pass the buck to the customer instead of using skilled engineers to repair there faults.

I have sent in access of 40 messages and had no response to most of them  accept to close the issue as resolved. Now over 1 year and still my broadband worse than tethering of my mobile . LEAVE AS FAST AS YOU CAN.

vaughnrice
Newbie
Posts: 2
Registered: 03-08-2016

Re: Upload speed

Mmm You admit capping

Moderator's note by Dick (Strat) All caps removed as per Forum rules

lizzie1965
Newbie
Posts: 3
Registered: 03-08-2016

Re: Upload speed

upload has nearly doubled but 1 hr 30 mins to upload 505mb vid is ridiculous, going to look at other ISP s now.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Upload speed

I'm afraid that on an ADSL connection it's very unlikely to get anything faster upload wise with any other ISP, it's the nature of the technology. You can see the estimates for the upload are up to 1Mbs.

 

If upload is important to you it might be worth looking at a fibre product as the uploads on those are much better, in particular the Fibre Extra service.

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 69.8 20 20 -- Available -- --
VDSL Range B (Impacted) 73.9 40 20 11.2 -- Available -- --

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+ Up to 12 -- 11.5 to 13 Available -- --
WBC ADSL 2+ Annex M Up to 12 Up to 1 11.5 to 13 Available -- --

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Upload speed

ADSL can be ordered with a 448 upload, or uncapped. Sometimes the order gets placed incorrectly as 448 as this is what it defaults to in our suppliers systems.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff