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Upload speed?

michael41
Grafter
Posts: 37
Registered: ‎18-09-2010

Upload speed?

My current upload speed seems very low and I was wondering is there anyway that you can make it faster? Currently its at 0.23 mb and I believe that you can uncap the upload speed.
If you could do this, that would be great.
10 REPLIES 10
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Upload speed?

Are you on a 21CN exchange?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
michael41
Grafter
Posts: 37
Registered: ‎18-09-2010

Re: Upload speed?

Hi Jelv thanks for the reply.
I've ran a ADSL checker and don't believe I have 21cn as of yet.
I tried getting fibre optic package at my address a few months ago but was told I'm too far away from the exchange.
I live out in the country and the internet is bad compared to the town only 4 mile away. I have a friend who gets well over 20mbs download and upload but i guess the countryside isn't a priority.
I was hoping Plusnet might be able to tweak something without affecting my download speed of 1mb.
I done another check online to see whats available to me and it says this:

    FTTC is available in your area

Downstream Min: 7 Mbps
Downstream Max: 11.4 Mbps
Upstream Min: 0.8 Mbps
Upstream Max: 1.2 Mbps



Townman
Superuser
Superuser
Posts: 23,052
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Upload speed?

Hi,
If you are on a 20CN service, then the upload speed cannot be raised.
Please post your router stats here and let's see how the line is performing at the moment.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Upload speed?

Not totally true, you can go on to Max Premium but it costs an extra £7.83 per month.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Townman
Superuser
Superuser
Posts: 23,052
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Upload speed?

Jelv,
Thank you - I'd forgotten about the paid for option - I had the free 21CN uncapping on my mind!
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

michael41
Grafter
Posts: 37
Registered: ‎18-09-2010

Re: Upload speed?

This is what the router says atm:
============================================================================
   xDSL Training Status:   Showtime
                   Mode:   G.DMT
           Traffic Type:   ATM Mode
            Link Uptime:   18 days: 21 hours: 20 minutes
============================================================================
      xDSL Port Details       Upstream         Downstream
              Line Rate:      0.480 Mbps        1.472 Mbps
   Actual Net Data Rate:      0.448 Mbps        1.440 Mbps
         Trellis Coding:         ON                ON
             SNR Margin:       12.0 dB            5.7 dB
           Actual Delay:          8 ms              8 ms
         Transmit Power:       12.5 dBm          16.4 dBm
          Receive Power:        4.7 dBm           4.7 dBm
             Actual INP:        1.5 symbols       1.0 symbols
      Total Attenuation:        0.0 dB            0.0 dB
Attainable Net Data Rate:      0.808 Mbps        1.704 Mbps
============================================================================

The upload is now 0.35mb /s
The currently download speed is the best I've seen in a while.
Townman
Superuser
Superuser
Posts: 23,052
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Upload speed?

Hi,
The options have nothing to do with your router stats.
What does this site - http://www.dslchecker.bt.com/adsl/adslchecker.welcome - say about your phone line?  You are looking for 21CN WBC being available.
If it is and you are on it, you can request that the US be uncapped.
If it is not, then the only way of obtaining more US speed is to pay for an additional option as mentioned by Jelv.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Upload speed?

The information about Max Premium can be accessed from here: https://portal.plus.net/wizard/?wizard_id=20
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
michael41
Grafter
Posts: 37
Registered: ‎18-09-2010

Re: Upload speed?

Townman
Superuser
Superuser
Posts: 23,052
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Upload speed?

That's conclusive!  No 21CN = no additional US for free.
If you really need more US speed, your only option is the paid for Max Premium as linked to by Jelv.
For such poor FTTC figures you must really be out in the sticks or have extremely poor d-side infrastructure.
I would suggest that you lobby your parish council to complain to BT about the appalling infrastructure.  There are a number of cases where rural parish appeals direct to the CEO of BT have resulted in improvement of the local infrastructure.  Sadly your situation is a good example of how FTTC is of little practical benefit in locations where the d-side infrastructure is beyond its best before date.
Good luck!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.