cancel
Showing results for 
Search instead for 
Did you mean: 

Upload speed terrible

br0phy
Newbie
Posts: 5
Registered: 12-01-2015

Upload speed terrible

Hi there, While I am reasonably happy with the broadband, download speed isn't great, definitely slower than with BT,  but the upload speed is just terrible. This makes video calls, skype, google hangouts almost impossible to use. Also gdrive and dropbox syncs take forever
Is there some sort of cap in effect?
7 REPLIES
Community Veteran
Posts: 38,405
Thanks: 997
Fixes: 58
Registered: 15-06-2007

Re: Upload speed terrible

Yes there is - it needs to be uncapped
It should be picked up here tomorrow
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Upload speed terrible

I'm presuming as you said slower than it was on BT you are on a 21CN exchange. It looks like you've been provisioned with the upload capped to 448kbps. Ring up and ask for your upload to be uncapped.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
br0phy
Newbie
Posts: 5
Registered: 12-01-2015

Re: Upload speed terrible

Thanks for the replies! how will i know if its been picked up on here?
Thanks
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Upload speed terrible

Someone from Plusnet will post a reply
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
br0phy
Newbie
Posts: 5
Registered: 12-01-2015

Re: Upload speed terrible

Got it, thanks for your help!
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Upload speed terrible

I've placed the order for you. You'll get faster uploads tomorrow when the order completes. This usually happens in the early hours of the morning.
 Tony
 Plusnet Support
br0phy
Newbie
Posts: 5
Registered: 12-01-2015

Re: Upload speed terrible

Many thanks!