Upload speed terrible

[#1]

Hi there, While I am reasonably happy with the broadband, download speed isn't great, definitely slower than with BT,  but the upload speed is just terrible. This makes video calls, skype, google hangouts almost impossible to use. Also gdrive and dropbox syncs take forever
Is there some sort of cap in effect?

[#2]

Yes there is - it needs to be uncapped
It should be picked up here tomorrow

[#3]

I'm presuming as you said slower than it was on BT you are on a 21CN exchange. It looks like you've been provisioned with the upload capped to 448kbps. Ring up and ask for your upload to be uncapped.

[#4]

Thanks for the replies! how will i know if its been picked up on here?
Thanks

[#5]

Someone from Plusnet will post a reply

[#6]

Got it, thanks for your help!

[#7]

I've placed the order for you. You'll get faster uploads tomorrow when the order completes. This usually happens in the early hours of the morning.

[#8]

Many thanks!