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Upload speed of 0.33mb

FIXED
nicki77
Hooked
Posts: 7
Thanks: 3
Registered: 04-08-2016

Upload speed of 0.33mb

My download speed is normally around 12-13mb but speed test is showing upload of 0.33mb and my router is showing connecting at 0.446.  Having been a customer since 2008, is my upload speed likely to be capped please?

10 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Upload speed of 0.33mb

@nicki77

Welcome to the forums.

I would suggest that you start with this guide to speed faults https://community.plus.net/t5/Broadband/ADSL-Speed-faults/m-p/1270245#U1270245 as the information will help others and Plusnet staff to help you.

Alternative there is a Plusnet guide "I Have a Fault" at https://community.plus.net/t5/Library/Broadband-Faults-Guide-I-have-a-fault/ba-p/1322773 which includes some of the information in the speed fault guide and the link to log a fault with P

Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Upload speed of 0.33mb

Given your sync speed it is very likely that it needs uncapping and isn't a speed fault per se

nicki77
Hooked
Posts: 7
Thanks: 3
Registered: 04-08-2016

Re: Upload speed of 0.33mb

I don't think it can be a fault, its been like it since I moved to Plusnet.  My current download connection speed according to my router is 14448kbps (downloading at 13mb according to speed test) and upload is 446kbps.  I know the line can only support an upload connection speed of a maximum of 1mb from BT information but my current speed does really seem low.  Current connection uptime is 8hrs, but prior to that it had been stable for about 5 or 6 days, and longer previously.  Occasionally get intereference on the phoneline, albeit it seems to have improved since my phone moved from BT to Plusnet, which often caused the connection to reconnect but not that often.  I doubt its a fault or I would be seeing far more reconnections and my upload speed would drop drastically (as has happened previously).  I think it has to be capped but hopefully someone from Plusnet could confirm.

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Upload speed of 0.33mb

Fix

As others have mentioned your upload speed is capped on our suppliers systems.

I've placed a order to change this and it should complete tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nicki77
Hooked
Posts: 7
Thanks: 3
Registered: 04-08-2016

Re: Upload speed of 0.33mb

Thanks Matthew, much appreciated.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upload speed of 0.33mb

Testing your line this morning is showing an improvement on your upload speeds now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
nicki77
Hooked
Posts: 7
Thanks: 3
Registered: 04-08-2016

Re: Upload speed of 0.33mb

Thanks Chris, I checked it quickly early this morning before had to go out.  Upload speed has doubled which is great.  Thanks to all.

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Upload speed of 0.33mb

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
SJA1000
Newbie
Posts: 1
Registered: 01-01-2017

Re: Upload speed of 0.33mb

Matthew,

 

I seem to have the same problem.  I have been regularly checking my upload that is never above 0.4 but often down in the 0.2s.  I work remotely a couple of days a week and it's making it very difficult.  Could you apply the same fix?

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Upload speed of 0.33mb

Hi there,

 

It doesn't appear to be the same problem that's affecting yourself but line tests are picking up an issue.

 

I'd make sure everything here has been ruled out first then report a fault https://www.plus.net/help/broadband/connection-troubleshooting/ and http://faults.plus.net for reporting the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team