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Upload speed of 0.2

skuzzbag
Dabbler
Posts: 14
Registered: 09-08-2013

Upload speed of 0.2

I need to log a fault of a very poor upload speed of 0.2Mb - This is unusable for us as we need to manage my wife's art website so am frequently uploading images. Download speed is around 5 to 6 (was quoted between 6 & Cool so is also suspect.

I have tested with different filters, a completely different router and also the BT socket with no improvements witnessed.

Thanks,

Rich.

9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upload speed of 0.2

As you're on an older 20CN exchange (maximum download speed of 8Mb/s) then I'm afraid the upload speed is only a 448 sync rate, this means you should see between 300-400Kb/s on speedtests. If you're getting below this can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
skuzzbag
Dabbler
Posts: 14
Registered: 09-08-2013

Re: Upload speed of 0.2

Oh my dear lord.... that's what you get for living in the sticks I suppose!

 

I'll run that test tonight and report back thanks.

skuzzbag
Dabbler
Posts: 14
Registered: 09-08-2013

Re: Upload speed of 0.2

Here are the extended test results as requested:

 

Download speedachieved during the test was - 4.72 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

skuzzbag
Dabbler
Posts: 14
Registered: 09-08-2013

Re: Upload speed of 0.2

Of course this focuses on the download and my issue is with the upload.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Upload speed of 0.2

Just to add, that there is a way to increase your upload past 448 kbps with the Max Premium add on. It's essentially a wholesale product we can order.

 

https://portal.plus.net/wizard/index.html?wizard_id=20

 

It does cost £7.83 per month though for up to 832 kbps.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
skuzzbag
Dabbler
Posts: 14
Registered: 09-08-2013

Re: Upload speed of 0.2

Hi,

Can you tell me what would be the upload range quoted for my location if I went to Unlmited Fibre?

Cheers,

Rich.

 

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upload speed of 0.2

Unfortunately it doesn't appear that your area is enabled to fibre yet, you can check at https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx and http://dslchecker.bt.com for availability

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
skuzzbag
Dabbler
Posts: 14
Registered: 09-08-2013

Re: Upload speed of 0.2

Well the exchange is but they haven't done our road it seems. Thanks for the help anyway, I'm off for a cry.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Upload speed of 0.2

Cry

Sorry about that skuzzbag, hopefully it's sooner rather than later for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff