Upload speed less than a third of that on sky - how come ?
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Upload speed less than a third of that on sky - how come ?
12-02-2015 8:21 PM
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I moved to plusnet a few weeks ago and my broadband has been pretty stable at 14Mbps down and 0.3Mbps up
as tested via http://www.speedtest.net
Before I switched I was with sky and consistently got 17Mbps down and 1Mbps up.
I can live with 14 instead of 17 down but less than a third of what I was getting on upload
is a bit disappointing.
Is there any reasonable explanation for this ?
Thanks
Nick
Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 8:33 PM
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With any luck you should finish up somewhere close to where you were before.
Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 8:38 PM
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if nothing changes in say a week or so can i officially request to be uncapped
and how would I do it ?
Seems strange to cap uploads by default especially these days when so many services
are "in the cloud"
Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 8:49 PM
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It should be picked up tomorrow but should you want to raise a ticket this is where to do it https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 9:35 PM
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Quote from: Oldjim They don't but somebody pressed the wrong button when setting up the account
They seem to press that wrong button a lot. I'm STILL waiting for my download speed to be uncapped. I was told on Sunday that my profile had been raised and it would take up to 3 working days. Still stuck on a 2.4 Mbps profile. Not holding my breath for anything to actually happen and am sick of apologies and excuses.
Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 9:47 PM
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Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 9:51 PM
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Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 9:59 PM
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Are there any "for dummies" guides e.g. explaining what all the numbers etc
mean on the "router stats" page of my TG582n and other acronyms like CRT, 21CN etc ...
Re: Upload speed less than a third of that on sky - how come ?
12-02-2015 10:05 PM
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Re: Upload speed less than a third of that on sky - how come ?
13-02-2015 10:42 AM
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Re: Upload speed less than a third of that on sky - how come ?
13-02-2015 10:48 AM
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Quote from: tony8436 They seem to press that wrong button a lot. I'm STILL waiting for my download speed to be uncapped. I was told on Sunday that my profile had been raised and it would take up to 3 working days. Still stuck on a 2.4 Mbps profile. Not holding my breath for anything to actually happen and am sick of apologies and excuses.
I understand your issue isn't as straight forward, and that the root cause of the problem is being investigated already?
Re: Upload speed less than a third of that on sky - how come ?
14-02-2015 3:58 PM
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Quote from: plusnettony Chris is collating a list of accounts so that we can see if there is a pattern to it, and internal messages have also been sent.
Tony,
IIRC in the past this has been profiled to manual orders, either in provisioning or support changes to a line - for example alter SNRM or interleaving.
From what I recall being told, the BT Business systems present ALL configuration options, even though just (say for example) SNRM needs to be changed. The problem arises from the fact that the BT Business system presents default settings for various other things (like US speed) rather than the current settings for the line being changed. Consequently if PN staff miss this shot-in-the-foot-by-BT-cock-up and forget to correct the default setting, the user ends up with an unexpectedly capped line. At the moment, prevention of this issue requires a high level of manual diligence, which is not the right solution.
Would you know if the new ordering system will provide assistance in this space when CHANGING an existing line's configuration?
As for identifying affected accounts - there were some scripts used sometime ago to identify 21CN US capped accounts and automatically uncap them - could those scripts be of assistance to Chris now?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Upload speed less than a third of that on sky - how come ?
17-02-2015 11:00 AM
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I can't answer your questions at the moment, as I've not seen much of the new provisioning systems, but I will make Chris aware of your post. I suspect we do have the scripts, and again I'll make him aware.
Re: Upload speed less than a third of that on sky - how come ?
17-02-2015 11:03 AM
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Worry not, you are busy fixing people's problems. Picking up (hopefully helpful) input will always be a "slow time" task.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Upload speed less than a third of that on sky - how come ?
17-02-2015 4:51 PM
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Quote "The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 17/02/2015."
so I'll check my router stats tomorrow 🙂
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