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Upload speed issue

Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Upload speed issue

Not been here for a while.  Cool
I've been having issues with my security camera and after performing some checks I've spotted that my upload speed has dropped to 01 Mbps. Can this be looked at please
thanks
Let's be careful out there !
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Upload speed issue

Looks like you're on a capped upload, I'll go place an order to move you over to uncapped. This should complete tomorrow and hopefully you'll see an increase in your upload speed then.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Upload speed issue

Thanks
It's only the last week I've been having the issue. My upload used to be about 0.6 to 0.8 (ish). Download has dropped slightly from 6Mbps to 5 but for what I do 5 is fine.
Let's be careful out there !
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Upload speed issue

Hmm, that's odd. Your upload was showing as capped at 448. Let's see how the order goes through and go from there.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Upload speed issue

Seems to be circa 0.7 now and the camera is behaving again. Slightly slower over WiFi but only to be expected.
Date Download Speed Upload Speed
Today 06:08 5137 kbps (642kB/s) 698 kbps (87.3kB/s)
Looks like job done  Smiley
Let's be careful out there !
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Upload speed issue

Great that it's working. Just let us know if you have any other issues.
Tony
 Tony
 Plusnet Support
Community Veteran
Posts: 26,542
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: Upload speed issue

Your camera is secured I hope: http://www.bbc.co.uk/news/technology-30121159 If other people are viewing your camera you'd see slow speeds as a result.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Kremmen
Rising Star
Posts: 499
Thanks: 5
Fixes: 1
Registered: 13-04-2013

Re: Upload speed issue

Hope so. It's a Y-Cam HomeMonitor HD that needs a login and password to view.
From what I read it's the unsecured ones that have been hit. I must admit, I'm very pleased with it. By default it only uses 40Mb a month as it has a sleep mode when there is no activity and it's not being viewed.
Let's be careful out there !