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Upload speed is capped.

mardiarse
Newbie
Posts: 3
Registered: ‎21-02-2013

Upload speed is capped.

Just set up my broadband. Download speeds are fine (10 meg), but my upload speed seems to be capped as i'm only getting 0.35 meg (very slow).
Can you uncap it for me please.
Thankyou
My plusnet username is <snip>
jim:green username removed mod:end
6 REPLIES
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 57
Fixes: 3
Registered: ‎25-09-2012

Re: Upload speed is capped.

This is normal in some areas. You can ring PN to see if it can be uncapped. I only got 0.10mg upload on sky (thats why i left for fibre) Also take your username off incase of fraudulent purposes.
Jamie
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
mardiarse
Newbie
Posts: 3
Registered: ‎21-02-2013

Re: Upload speed is capped.

Thanks, but have read similar posts on here and plusnet have uncapped them. Also leaving my username without a password is pretty useless to anyone, but thanks anyway Smiley
jim:quote
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Upload speed is capped.

We can locate your account by using your Community Site username on our internal systems.
I've just got an order placed for you to have your upload speeds uncapped. That should complete at some point tomorrow Smiley
Chris Pettitt
Cloud Environments Engineer
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 57
Fixes: 3
Registered: ‎25-09-2012

Re: Upload speed is capped.

A happy ending for everyone!
Jamie
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
mardiarse
Newbie
Posts: 3
Registered: ‎21-02-2013

Re: Upload speed is capped.

Quote from: Chris
We can locate your account by using your Community Site username on our internal systems.
I've just got an order placed for you to have your upload speeds uncapped. That should complete at some point tomorrow Smiley

Thankyou for your speedy reply and service Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Upload speed is capped.

No problems at all and Welcome to the Community Forum Smiley
Chris Pettitt
Cloud Environments Engineer