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Upload speed has dropped to default 443kps

esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Upload speed has dropped to default 443kps

Moved house (500 yards up the road) and transferred our PN account there.
This is the 3rd time in the last several years, but whereas nothing changed previously, this time the upload speed which is usually 1260kps has dropped to 443kps. There has been a little lowering of the download speed, but it is still reasonable for this area (17459, down from 19663). Will the upload speed return to its pre-move level over the next day or so or will it need to be upped your end?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Upload speed has dropped to default 443kps

Hi esseff,
It's something we missed when placing the broadband order for your new address.
Sorry about that, I've passed on some feedback and placed an order to uncap the upstream tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Re: Upload speed has dropped to default 443kps

Thanks Adam.  Smiley