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Upload speed halved

nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

Upload speed halved

1.  Your product type
PlusNet Broadband Premier ( Legacy / BT IPstream Max Premium Upto 832kb\s Upload)
2.  Your current usage from the VMBU
Peak usage:      6.1GB 
Off-peak usage:    239.76GB         
    Total usage:    245.85GB
3.  Your IP Profile, as reported by Plusnet
Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:  7150
4.  Information from the BT Speedtester
Download speedachieved during the test was - 4311 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

5.  A Speedtest from an external testing site.


6.  Your gateway
You are currently connected to the "City Lifeline, Juniper 11" gateway. This gateway is sometimes known as pcl-ag04.
7.  Your exchange status
Exchange: Vauxhall
VP capacity at this exchange is currently showing as Green.
8.  Any other information
Download speed has dropped only slightly thou stil noticeable. Upload Speed is the problem where Router is syncing at 448kbps, of which it normally syncs at 832kbps, and therefore upload speed has been reduced,
This changed after restarting Router after loss in connection and has not changed after several reboots.
Details as of this connection are Downstream & Upstream Respectively
SNR Margin (dB) :    14.0      27.0
Attenuation (dB) :    25.0      13.0
19 REPLIES
Moderator
Moderator
Posts: 17,539
Thanks: 1,084
Fixes: 127
Registered: 11-01-2008

Re: Upload speed halved

mod:note
Seems that this issue is to do with upload speed not synching at the Max Premium so I have split it out.
Will Moderate For Thanks
Community Veteran
Posts: 26,533
Thanks: 774
Fixes: 9
Registered: 10-04-2007

Re: Upload speed halved

I'm also on Max Premium and am still on the higher upload.
I haven't resynced recently - not sure I want to!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re:Upload speed halved

Hi Nathan, I've replied to the ticket on your account. I've placed an order to restore the upoload and it should complete on Monday. Sorry about that.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Upload speed halved

when moving customers across to the 21cn platform do you make sure max preminum users are left out of the block moves?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re:Upload speed halved

We do indeed - along with users who've deliberately remained on the older fixed rate products (i.e. the 512k, 1Mb and 2Mb IPStream services).
nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

Re: Upload speed halved

Had been on holiday, when the Order to restore the upload was completed.
Internet was offline when I arrived back therefore restarted router and it seems Download Speed has now dropped.
Upload has reached beyond what it was before (Syncing at 928Kbps which is higher then the usal 832 I had), But download speed has been reduced from what i had before by about 1.5Mbps
Restarted router many times but acheiving same results.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Upload speed halved

Hi there,
What are your router stats?
nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

Re: Upload speed halved

Hi Mand,
My Router Stats are 
                                  Downstream  Upstream
Rate (Kbps) :             7616  928
SNR Margin (dB) :     13.1        12.0
Attenuation (dB) :     25.0        13.0
nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

Re: Upload speed halved

Will this be fixed? Ive also noticed over the past few days Ive been back, very frequent Disconnects Where the PPP is down,
therefore having to constantly reboot the router (regardless of which one I use) to get a connection active again.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Upload speed halved

You'd be best to raise an intermittent sync fault, then we can run some line tests and get BT involved if necessary.
nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

Re: Upload speed halved

Well Mand i raised a fault. Only had one disconnect over past 2 days which is Good.
But Still, my download Speed hasnt changed. Its still reduced, and upload is remaining at 928 Upstream (which I dont mind lol) but download nothing has been done about that.
nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

Re: Upload speed halved

Is anything going to be looked at regarding my download Speed. Huh? , Actually never mind
nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

Re: Upload speed halved

Hi, Could someone Tell me What I would have to do to get my MAC Key. I dont want to Cancel my Current Contract , Just want the Mac Key.  Do I have to raise a Ticket? Thanks in Advance
Community Veteran
Posts: 26,533
Thanks: 774
Fixes: 9
Registered: 10-04-2007

Re: Upload speed halved

You have to ring them up.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)