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Upload speed from 0.4 to 0.6Mb/s after cap being removed???

rpucyk
Grafter
Posts: 54
Registered: 19-12-2013

Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Hello, I have been a week with Plusnet so far (moved from Virgin) and first thing I have noticed is well known 0.444MB/s cap on upload speed. So called costomer service last thursday and asked to uncap. I have been told I could go for full 1.3 Mb/s upload speed but at the cost of download speed (Huh).  Ok- I said as mostly used broadband for Skype videocalling (upload speed quite important here ). I must say Skype with 0.444MB/s cap is basically unusable for videocalling. After a day or two upload speed has been raised to.....0.6Mb/s!!! I called customer service today and been told that is all I can get!!! I must say I never had this kind of issue with Virgin ( and we all know they are not the best on phone line based services) upload speed always 1-1.2Mb/s.  Skype videocalling still rubbish.
Can some advice please?

67 REPLIES
Community Veteran
Posts: 38,440
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

please post the stats from your router http://community.plus.net/forum/index.php/topic,96155.0.html
Community Veteran
Posts: 26,551
Thanks: 797
Fixes: 9
Registered: 10-04-2007

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Quote from: rpucyk
I have been told I could go for full 1.3 Mb/s upload speed but at the cost of download speed (Huh). 

In about 5 years time we may manage to educate the CSC staff and stop them spouting such rubbish! Angry
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rpucyk
Grafter
Posts: 54
Registered: 19-12-2013

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Quote from: Oldjim
please post the stats from your router http://community.plus.net/forum/index.php/topic,96155.0.html

Thanks for reply Oldjim, will post as soon as I will finish work
rpucyk
Grafter
Posts: 54
Registered: 19-12-2013

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Quote from: jelv
Quote from: rpucyk
I have been told I could go for full 1.3 Mb/s upload speed but at the cost of download speed (Huh). 

In about 5 years time we may manage to educate the CSC staff and stop them spouting such rubbish! Angry

Thanks for reply Jelv, I take it I suppose to get the max speeds available both down and upload without cutting any of them?
Community Veteran
Posts: 26,551
Thanks: 797
Fixes: 9
Registered: 10-04-2007

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Yes. We'll be able to advise better once you've posted the stats the others have requested.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rpucyk
Grafter
Posts: 54
Registered: 19-12-2013

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Stats from my router:

DSL Connection
Link Information

Uptime: 0 days, 14:39:20
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 768 / 5,728
Data Transferred (Sent/Received) [MB/MB]: 14.40 / 143.56
Community Veteran
Posts: 38,440
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

we need the full stats - shown here http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0
rpucyk
Grafter
Posts: 54
Registered: 19-12-2013

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Hope this is what you need, thanks for your help in advance
Community Veteran
Posts: 38,440
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

It is indeed
Your upstream noise margin seems to have been set at 12dB by the automatic system
I have no idea why and it will probably need line reset to fix it which can only be done by the Plusnet staff
Community Veteran
Posts: 4,980
Thanks: 376
Fixes: 16
Registered: 10-06-2010

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Quote from: rpucyk
DSL Type: ITU-T G.992.1

That indicates you are on ADSL1, although ADSL2 might be better.
Quote
Line Attenuation (Up/Down) [dB]: 30.0 / 48.0

Upstream line attenuation does seem to be a bit high compared with the downstream attenuation, usually the upstream attenuation is about half, or slightly more than half of the down attenuation.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Hi there.
I'm just looking into this now.
The line is uncapped and the noise margin target for your upstream is set to 6db so something does seem to be dragging that up a bit.
Is the router going into the Master socket or ideally the test socket?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rpucyk
Grafter
Posts: 54
Registered: 19-12-2013

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Thanks for all replys,not really sure what test socket means but I only have one phone socket in a house and router is connected directly to it, no filters used as we dont use phone land line at all, we need it strictly for broadband, please advice
Community Veteran
Posts: 26,551
Thanks: 797
Fixes: 9
Registered: 10-04-2007

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

For broadband to work properly you need to have a decent quality of phone line, so it's a good idea to have a phone available if only to dial 17070 and use the quiet line test (option 2) to check there is no background noise on the line. If broadband ever goes down the first thing you should check is if the phone is still working.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
wo0x
Grafter
Posts: 313
Registered: 31-05-2013

Re: Upload speed from 0.4 to 0.6Mb/s after cap being removed???

Quote from: rpucyk
not really sure what test socket means